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Vendor Manager-EMEA Global Funds Services

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Client Services
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75903 Requisition #
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Responsible for the oversight and governance of the Vendor relationships within EMEA Product, ensuring monitoring is in compliance with the Vendor Management Practice Standard. The role will focus on the key vendor relationships within Global Fund Services, fully understanding the service provided by each vendor, together with their inter-dependencies and impacts across each jurisdiction. Ensuring delivery of service is aligned with business requirements.


Principal responsibilities:
 
  • Establish and maintain ongoing relationship with each vendor
  • Escalate to vendor when service standards are not being achieved
  • Act as point of escalation between vendor and Northern Trust and vice versa.
  • Evaluate vendor performance and escalate to senior management where vendor represents a business risk.
  • Monitor the vendor against the terms of the contract and service level agreements
  • Support any negotiations to contract and commercials, service parameters, rate card, contract duration, service credits, cost savings.
  • Support any negotiation of service level agreements with vendor, roles and responsibilities, service level definitions, management information, key performance indicators
  • For new Statements of Work, oversee the flow of change with the vendor, funding availability to support request, cost centre for invoice payments. 
  • Oversee and ensure vendor review and governance model is in line with business criticality and Overall Inherent Risk (OIR).
  • Ensure oversight of vendor is in compliance with the Vendor Management Practice Standard (VMPS)
  • Facilitate interaction with the Third Party Outsourcing Committee responsible for determining the OIR for each arrangement
  • Facilitate interaction with Information Security Technology Risk Management (ISTRM) where arrangements are in scope for Information Technology Third Party Due Diligence Risk Assessments
  • Manage items identified during ISTRM risk assessment process
  • Arrange/attend vendor meetings at suitable intervals to facilitate oversight of ongoing business as usual arrangements or ad-hoc engagements via statements of work. Ensure evidence of these vendor meetings is available.
  • Maintain any necessary documents associated with vendor interaction in line with the VMPS and ensure availability for audit
  • Receive approval of invoices for contracted services
  • Receive approval of invoices for ad-hoc services, statements of work
  • Facilitate allocation of costs to business owners, expense and capital
  • Review of vendor performance and costs versus contract and budget
  • Day to day oversight, monitoring and responding to general email and phone enquiries from vendors and or Northern trust teams.
The successful candidate will benefit from having: 
  • Significant Fund services experience in an active Financial Services environment
  • Demonstrated experience serving as a subject matter expert within a global financial services organization
  • Effective communicator with the ability to articulate and develop an argument
  • Proven track record of excellent process management and leadership skills
  • Strong analytical, numerical and reasoning skills 
  • Proven track record of achieving results within agreed time frames
  • Ability to work collaboratively with others, taking the initiative to resolve complex business problems and support cross functional vendor relationships
  • Flexibility and adaptability to change
  • Structured communication skills
  • Good interpersonal skills
About Northern Trust:

Northern Trust provides innovative financial services and guidance to corporations, institutions and affluent families and individuals globally. With 130 years of financial experience and nearly 20,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service. 

Working with Us:

As a Northern Trust partner, you will be part of a flexible and collaborative work culture, which has a strong history of financial strength and stability. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company that is committed to strengthening the communities we serve!  
                     
We recognize the value of inclusion and diversity in culture, in thought, and in experience, which is why Forbes ranked us the top employer for Diversity in 2018. 
We’d love to learn more about how your interests and experience could be a fit with one of the world’s most admired and ethical companies. Build your career with us and apply today! 
•       Want to learn more about our company? Visit www.northerntrust.com
•       We are a leading global financial institution- Click here to check out our company accolades!  https://www.northerntrust.com/united-states/about-us/accolades 


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Reasonable Accommodation
Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please email our HR Service Center or call 1-800-807-0302 (North America), +630-276-5353 (Asia Pacific), +44(0)207 982 4357 (Europe, Middle East and Africa) and let us know the nature of your request and your contact information.

Equal Employment Opportunity Statements
  • APAC EEO Statement
    • APAC EEO STATEMENT

      It is the policy and practice of Northern Trust to provide equal employment opportunities to all employees and applicants. Northern Trust does not discriminate on the basis of race, colour, religion or belief, nationality, ethnic or national origin, sex, marital status, sexual orientation, disability or age. All employment decisions will be made in a non-discriminatory manner in accordance with our obligations under the law and codes of practice. This includes human resources’ decisions relating to recruitment, terms and conditions of employment, transfers, promotions and access to learning and development.

  • Canada EEO Statement
    • Canada EEO STATEMENT

      Northern Trust is an Equal Opportunity Employer. Hiring and other employment decisions at Northern Trust are made without regard to race, colour, religion, sex, ancestry, national origin, ethnic origin, age, disability, citizenship, veteran status, sexual orientation, record of offences, marital status, family status, or any other characteristic protected by federal, provincial, or local law, regulation, or ordinance.

  • EMEA EEO Statement
    • EMEA EEO STATEMENT

      It is the policy and practice of Northern Trust to provide equal employment opportunities to all employees and applicants. Northern Trust does not discriminate on the basis of race, colour, religion or belief, nationality, ethnic or national origin, sex, marital status, sexual orientation, disability or age. All employment decisions will be made in a non-discriminatory manner in accordance with our obligations under the law and codes of practice. This includes human resources’ decisions relating to recruitment, terms and conditions of employment, transfers, promotions and access to learning and development.

  • USA EEO Statement
    • USA EEO STATEMENT

      It is the policy of The Northern Trust Company to afford equal opportunity in all phases of employment without regard to an individual's age, race, color, religion, creed, gender, national origin, citizenship status, marital status, pregnancy, sexual orientation, gender identity, gender expression, genetic tests and information, physical or mental disability, protected veteran status or any other legally protected status. EEO poster (U.S.)EEO is Law Poster Supplement