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Personal Trust
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70362 Requisition #
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The Wealth Management Trust Team Leader role manages client relationships and delivers high quality fiduciary services. Partner assumes primary responsibility for overall client satisfaction as the relationship manager by collaborating with the service team and appropriate NT resources to ensure timely delivery of high quality fiduciary service, issue resolution, effective communication of client needs to partners, and development of advisory relationship with client. The partner in this role either manages direct reports through the corporate performance management system and all other personnel related initiatives and processes or, alternatively, may serve as the Senior Fiduciary Officer for a single team market. 1. Manages assigned account base of wealth management clients by working with clients and their professional advisors to develop a thorough understanding of the client’s needs and goals. Exhibits working knowledge of governing documents and account agreements. Exhibits knowledge of fiduciary duties and applicable laws, including trust and tax law, estate planning techniques, financial planning, asset management and prudent investment principles. Seeks continued development of fiduciary and advisory skills through training and experience. 2. Guides client conversations for life driven wealth management. Provides proactive advice to clients on NT’s products/services, emerging issues, regulatory/tax changes, and appropriate actions for the client. Combines technical knowledge with fact finding and analysis to develop advice-driven solutions for clients. Explains complicated concepts to clients in a thoughtful way using non-technical terminology. 3. Maintains a working knowledge of various NT resources and utilizes fiduciary knowledge, experience, and NT resources to identify opportunities for relationship enhancement. 4. Focused client service with responsiveness, diplomacy and tact; proactive client contact through written and verbal communication with suitable frequency. Exhibits excellent time management skills. 5. Builds and maintains knowledge of NT fiduciary standards and practices, applies fiduciary knowledge and judgment to fiduciary relationships. Understands and complies with internal policies, processes and procedures to effect prudent risk management and judgment. Recognizes fiduciary risk issues and seeks appropriate resolution. 6. Cultivates relationships with referral sources and centers of influence to build the business; identifies and develops new business opportunities. 7. Teaches and mentors less experienced partners. 8. Work collaboratively with internal partners and external professional advisors in identifying client needs and goals and developing advice-driven solutions for clients. IF SERVING AS A MANAGER FOR DIRECT REPORTS: 9. May be responsible for working with direct reports in the setting of goals and annual performance expectations and in providing ongoing and constructive feedback, coaching and training so as to ensure the performance standards required by the position are met. 10. Shows a commitment to developing their own personal managerial skill set and demonstrates a fair and equitable approach in recognizing, rewarding and developing each partner; supporting and mentoring them in achieving their career aspirations. IF SERVING AS THE SENIOR FIDUCIARY OFFICER IN A SINGLE TEAM MARKET: 11. Assists in resolution of significant fiduciary issues for all partners in region; participates as requested on fiduciary oversight committees, including account acceptance and discretionary actions; regional oversight of fiduciary risk management and compliance by client service teams; consults with all members of client service teams on all new at risk relationships and monitoring progress of existing at risk relationships; consults in potential servicing loss situations. 12. Participates in hiring process for trust advisors; provides feedback for annual review and compensation discussions of trust advisors with input based on evaluation of subject matter expertise and compliance with best fiduciary practices; assists trust advisors in development plan design and implementation. 13. Seasoned multi-disciplinary expert with extensive technical and / or business knowledge and functional expertise 14. Focus of role is on execution of strategic direction of business function activities 15. Carries out complex initiatives involving multiple disciplines and/or ambiguous issues 16. Displays a balanced, cross-functional perspective, liaising with the business to improve efficiency, effectiveness and productivity 17. Organizes the work of the team, assigns tasks, sets short-term priorities, monitors all activities and ensures timely and accurate completion of the work 18. Conducts performance management and career development processes, and staffing and disciplinary actions 19. Provides input and support to budget management process
7-10 years’ experience as a relationship manager in trust administration, estate administration, estate planning, or related fields. Knowledge of fiduciary and financial products and services, usually acquired through related work experience, is required to manage client accounts. Technical knowledge of investments, tax, legal, and operations usually acquired through formal education or related experience is required to service clients. Knowledge of fiduciary standards, principles, and applicable laws and regulations usually acquired through training, seminars, or law school is required to administer accounts. Skills in negotiating, problem solving, delegating, leadership, and sales are necessary to service the client relationship. Leadership and organizational skills are required to determine the Business Unit's goals, resources needed, and to assess and develop the skills of staff.

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