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Team Leader, IT Information Services

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InformationTechnology
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72482 Requisition #
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Qualifications

 

 

 

  • Bachelor's Degree in Information Technology, Computer Science, Engineering or any equivalent degree
  • MCSA, MCSE, CCNA, ITIL V3 Foundation certifications will be an advantage
  • 5-7 years of IT Infrastructure experience: different operating systems, database, telecommunications, PC, LAN, WAN, and data security technologies
  • Experience and in depth knowledge on ITIL V3 IT Service Management Processes, Citrix, VDI/VM, Windows servers, MS Office and Outlook.
  • Experience of working in a shared services or financial organization is an advantage
  • 2 to 3 years of experience in leading an IT Team
  • 2 to 3 years people management experience
  • Strong Thinking and Problem Solving Skills - must have demonstrated the ability to analyze and solve complex issues
  • Be a self-starter and can move forward to overcome issues and problems with minimum supervision
  • Possesses a good understanding of business processes and how they integrate within application handled

 

Knowledge and Skills


  • Proficient in Microsoft Office Suite (Word, Excel, Power Point)
  • Knowledge of and experience with IT Service Management Tools like coDesk, SDP, Clarify, Tivoli, Remedy or ServiceNow
  • Must have proven efficiency in utilizing general office applications and communication tools (Email Clients, Corporate Instant Messaging)
  • Have strong leadership skills, passion for quality and ownership in accomplishing challenging goals
  • Advanced knowledge in various workstations, desktop, laptop and peripherals
  • Basic network (LAN, WLAN, WAN, TCP/IP, OSI layer), server, database and telephony administration skills
  • Knowledgeable in Windows Active Directory, Group policy management and user profiles.
  • File server administration and configuration
  • People Management, Customer Service, Time Management, Interpersonal Skill
  • Solid desktop hardware and software troubleshooting skills
  • Solid desktop application support and troubleshooting
  • Knowledgeable in Desktop Imaging technology
  • Project Management Skills
  • Vendor Management and Asset Management Skills

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Reasonable Accommodation
Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please email our HR Service Center or call 1-800-807-0302 (North America), +630-276-5353 (Asia Pacific), +44(0)207 982 4357 (Europe, Middle East and Africa) and let us know the nature of your request and your contact information.

Equal Employment Opportunity Statements
  • APAC EEO Statement
    • APAC EEO STATEMENT

      It is the policy and practice of Northern Trust to provide equal employment opportunities to all employees and applicants. Northern Trust does not discriminate on the basis of race, colour, religion or belief, nationality, ethnic or national origin, sex, marital status, sexual orientation, disability or age. All employment decisions will be made in a non-discriminatory manner in accordance with our obligations under the law and codes of practice. This includes human resources’ decisions relating to recruitment, terms and conditions of employment, transfers, promotions and access to learning and development.

  • Canada EEO Statement
    • Canada EEO STATEMENT

      Northern Trust is an Equal Opportunity Employer. Hiring and other employment decisions at Northern Trust are made without regard to race, colour, religion, sex, ancestry, national origin, ethnic origin, age, disability, citizenship, veteran status, sexual orientation, record of offences, marital status, family status, or any other characteristic protected by federal, provincial, or local law, regulation, or ordinance.

  • EMEA EEO Statement
    • EMEA EEO STATEMENT

      It is the policy and practice of Northern Trust to provide equal employment opportunities to all employees and applicants. Northern Trust does not discriminate on the basis of race, colour, religion or belief, nationality, ethnic or national origin, sex, marital status, sexual orientation, disability or age. All employment decisions will be made in a non-discriminatory manner in accordance with our obligations under the law and codes of practice. This includes human resources’ decisions relating to recruitment, terms and conditions of employment, transfers, promotions and access to learning and development.

  • USA EEO Statement
    • USA EEO STATEMENT

      It is the policy of The Northern Trust Company to afford equal opportunity in all phases of employment without regard to an individual's age, race, color, religion, creed, gender, national origin, citizenship status, marital status, pregnancy, sexual orientation, gender identity, gender expression, genetic tests and information, physical or mental disability, protected veteran status or any other legally protected status. EEO poster (U.S.)EEO is Law Poster Supplement