CAREERS

Team Leader, Fixed Income - Trade Operations

📁
Operations/Securities
📅
80257 Requisition #
Team Leader, Fixed Income - Trade Operations

Summary 
The Team Lead reports directly into the Fixed Income Trade Manager and has day-to-day front-line management responsibilities for a Fixed Income Trade Operations team of approximately 3 to 5 people providing services to internal and external clients. The Team Leader organizes the work of the team, interacts with clients, sets short-term priorities, monitors all activities and ensures timely and accurate completion of the work and management of the team. Possesses the management and organizational skills required to prioritize assignments and provide feedback to staff.  

Major Duties 
1. Recruit, train, mentor and develop employees. 

2. Assist in defining performance standards, conduct performance reviews and handle salary administration. 

3. Provide management, leadership and guidance to staff, creates an environment that encourages employee engagement, teamwork, and communication. 

4. Participate in the development of staffing and succession plans. 

5. Proactively prepares to ensure an effective onboarding experience for new Partners. 

6. Oversee the delivery of daily functions and tasks in order to meet client Service Level Agreements. 

7. Engage in the generation, interpretation, and accuracy of Management Information Statistics (MIS) metrics. 

8. Able to identify opportunities for improvement within existing technology applications while acting as a liaison with internal servicing groups to drive resolution. 

9. Ensure appropriate operational controls are followed in order to manage and mitigate risk to Northern Trust. 

10. Responsible for increasing knowledge of the IOO product & service delivery model. 

11. Research, analyze and resolve complex client inquiries. 

12. Assist in performing cost benefit and impact analysis related to the request for new client services. 

13. Carries out complex activities with significant financial, client, and / or internal business impact; delivers a work product that requires little revision. 

14. Build working relationships with clients; be an advocate for the client. 

15. Responsible for the delivery and continuous enhancement of IOO middle office operations and client services. 

16. Serve as a point of escalation, maintain and monitor issues log and work to resolve client servicing issues in a timely manner. 

17. Schedule and conduct Quarterly Service Reviews, Due Diligence meetings, and other Client meetings as required. 

18. Responsible for understanding the client’s business and needs / deliverables. 

19. Responsible for obtaining in-depth knowledge and understanding of IOO products and services and how they are manufactured and delivered. 

20. Ensures internal and Client issues are communicated and escalated in a timely manner. 

21. Facilitate the Shared Services Engagement model, responsible for coordinating shared service delivery across NT servicing teams.
Knowledge / Skills 
• Previous supervisory or management experience is preferred but not required 

• Knowledge of financial services, asset management and / or investment operations 

• Excellent oral and written communication skills 

• Analytical and problem solving skills 

• Highly flexible and adaptable to change 

• Attention to detail 

• Works with a sense of urgency 

Experience Required 
• A College or University degree and / or a minimum of 4 years of relevant proven work experience 

• Previous Financial Industry Operations, Asset Management and / or Investment Operations experience a plus 

• Previous client management and client service experience in a service oriented environment 


About Northern Trust: Northern Trust provides innovative financial services and guidance to corporations, institutions and affluent families and individuals globally. With 130 years of financial experience and nearly 20,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service. 

Working with Us: As a Northern Trust partner, you will be part of a flexible and collaborative work culture, which has a strong history of financial strength and stability. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company that is committed to strengthening the communities we serve! We recognize the value of inclusion and diversity in culture, in thought, and in experience, which is why Forbes ranked us the top employer for Diversity in 2018. We’d love to learn more about how your interests and experience could be a fit with one of the world’s most admired and ethical companies. Build your career with us and apply today.

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Reasonable Accommodation
Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please email our HR Service Center or call 1-800-807-0302 (North America), +630-276-5353 (Asia Pacific), 1800-425-0333 (India), +44(0)207 982 4357 (Europe, Middle East and Africa) and let us know the nature of your request and your contact information.

Equal Employment Opportunity Statements
  • APAC/India EEO Statement
    • APAC/INDIA EEO STATEMENT

      It is the policy and practice of Northern Trust to provide equal employment opportunities to all employees and applicants. Northern Trust does not discriminate on the basis of race, colour, religion or belief, nationality, ethnic or national origin, sex, marital status, sexual orientation, disability or age. All employment decisions will be made in a non-discriminatory manner in accordance with our obligations under the law and codes of practice. This includes human resources’ decisions relating to recruitment, terms and conditions of employment, transfers, promotions and access to learning and development.

  • Canada EEO Statement
    • Canada EEO STATEMENT

      Northern Trust is an Equal Opportunity Employer. Hiring and other employment decisions at Northern Trust are made without regard to race, colour, religion, sex, ancestry, national origin, ethnic origin, age, disability, citizenship, veteran status, sexual orientation, record of offences, marital status, family status, or any other characteristic protected by federal, provincial, or local law, regulation, or ordinance.

  • EMEA EEO Statement
    • EMEA EEO STATEMENT

      It is the policy and practice of Northern Trust to provide equal employment opportunities to all employees and applicants. Northern Trust does not discriminate on the basis of race, colour, religion or belief, nationality, ethnic or national origin, sex, marital status, sexual orientation, disability or age. All employment decisions will be made in a non-discriminatory manner in accordance with our obligations under the law and codes of practice. This includes human resources’ decisions relating to recruitment, terms and conditions of employment, transfers, promotions and access to learning and development.

  • USA EEO Statement
    • USA EEO STATEMENT

      It is the policy of The Northern Trust Company to afford equal opportunity in all phases of employment without regard to an individual's age, race, color, religion, creed, gender, national origin, citizenship status, marital status, pregnancy, sexual orientation, gender identity, gender expression, genetic tests and information, physical or mental disability, protected veteran status or any other legally protected status. EEO poster (U.S.)EEO is Law Poster Supplement