CAREERS

Sr. Client Services Consultant, Global Fund Services

📁
Client Services
📅
82949 Requisition #
The Senior Consultant is a key member of the Client Servicing team within GFS Investor Services. This role will focus primarily on servicing clients in the Registered Funds’ space.  The candidate will have an opportunity to work directly with large and complex GFS clients.  Responsibilities will include:   facilitating client deliverables, ensuring timely delivery of reports and information to clients, and handling client specific issue-resolution.  

Duties and Responsibilities: 
1. Oversee service levels to dedicated clients by ensuring the timely and accurate delivery of client reporting.  
2. Attend operational meetings both internally and externally with key clients. 
3. Prepare presentation materials for client Due Diligence meetings. Attend client meetings and provide business updates. 
4. Operate independently and maintain in-depth knowledge of the business unit and team functions. 
5. Manage client change initiatives across teams and business units as needed. Conduct detailed process analysis to understand client requests and inquires.  Provide consultative support to address clients’ business needs.  
6. Cultivate and maintain working relationship with Relationship Managers, Client Service Delivery Managers and other Service Managers to ensure client service needs are met. 
7. Act as the key client contact within area of expertise and follow up on day-to-day client queries and issue resolution. 
8. Assist client(s) and partners with complex problem resolution.
9. Identify and address service issues as and when they arise. 
10. Provide technical expertise for new or complex products/services.  Oversee the implementation of new processes to support these products/services on an ongoing basis to ensure that client needs are met. 
11. Provide management reporting on transactions, including statistics on volume, productivity, new development and service impact to clients. 
12. Interact with various operations areas to improve client specific processes. 

Qualifications –
A College or University degree and/or relevant proven work experience is required 
Excellent oral and written communication skills are required 
Knowledge of financial industry operations, particularly in the registered funds’ space, preferred
Analytical and problem solving skills required 

About Northern Trust:
Northern Trust provides innovative financial services and guidance to corporations, institutions and affluent families and individuals globally. With 130 years of financial experience and nearly 20,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service. 

Working with Us:
As a Northern Trust partner, you will be part of a flexible and collaborative work culture, which has a strong history of financial strength and stability. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company that is committed to strengthening the communities we serve!                
We recognize the value of inclusion and diversity in culture, in thought, and in experience, which is why Forbes ranked us the top employer for Diversity in 2018. 
We’d love to learn more about how your interests and experience could be a fit with one of the world’s most admired and ethical companies. Build your career with us and apply today.

Previous Job Searches

My Profile

Create and manage profiles for future opportunities.

Go to Profile

My Submissions

Track your opportunities.

My Submissions

Similar Listings

United States, Illinois, Chicago

📁 Client Services

Requisition #: 83198

United States, Illinois, Chicago

📁 Client Services

Requisition #: 82946

United States, Illinois, Chicago

📁 Client Services

Requisition #: 83038

Reasonable Accommodation
Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please email our HR Service Center or call 1-800-807-0302 (North America), +630-276-5353 (Asia Pacific), 1800-425-0333 (India), +44(0)207 982 4357 (Europe, Middle East and Africa) and let us know the nature of your request and your contact information.

Equal Employment Opportunity Statements
  • APAC/India EEO Statement
    • APAC/INDIA EEO STATEMENT

      It is the policy and practice of Northern Trust to provide equal employment opportunities to all employees and applicants. Northern Trust does not discriminate on the basis of race, colour, religion or belief, nationality, ethnic or national origin, sex, marital status, sexual orientation, disability or age. All employment decisions will be made in a non-discriminatory manner in accordance with our obligations under the law and codes of practice. This includes human resources’ decisions relating to recruitment, terms and conditions of employment, transfers, promotions and access to learning and development.

  • Canada EEO Statement
    • Canada EEO STATEMENT

      Northern Trust is an Equal Opportunity Employer. Hiring and other employment decisions at Northern Trust are made without regard to race, colour, religion, sex, ancestry, national origin, ethnic origin, age, disability, citizenship, veteran status, sexual orientation, record of offences, marital status, family status, or any other characteristic protected by federal, provincial, or local law, regulation, or ordinance.

  • EMEA EEO Statement
    • EMEA EEO STATEMENT

      It is the policy and practice of Northern Trust to provide equal employment opportunities to all employees and applicants. Northern Trust does not discriminate on the basis of race, colour, religion or belief, nationality, ethnic or national origin, sex, marital status, sexual orientation, disability or age. All employment decisions will be made in a non-discriminatory manner in accordance with our obligations under the law and codes of practice. This includes human resources’ decisions relating to recruitment, terms and conditions of employment, transfers, promotions and access to learning and development.

  • USA EEO Statement
    • USA EEO STATEMENT

      It is the policy of The Northern Trust Company to afford equal opportunity in all phases of employment without regard to an individual's age, race, color, religion, creed, gender, national origin, citizenship status, marital status, pregnancy, sexual orientation, gender identity, gender expression, genetic tests and information, physical or mental disability, protected veteran status or any other legally protected status. EEO poster (U.S.)EEO is Law Poster Supplement