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Qvidian Database Administrator (Marketing Support)

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Advertising/Marketing/PR
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75624 Requisition #
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For more than a century, Northern Trust has worked hard building our legacy of outstanding service, expertise and integrity. From a Chicago-based bank founded in 1889, we now have more than 20 international locations and 18,500 employees globally. We serve the world’s most-sophisticated clients – from sovereign wealth funds and the wealthiest individuals and families, to the most-successful hedge funds and corporate brands.


We burnished our reputation as a global leader delivering innovative investment management, asset and fund administration, fiduciary and banking solutions enabled by sophisticated, leading technology. And through it all, we continually laid a solid, forward-looking foundation on which future generations can continue growing and achieving greater.


As of December 31, 2018, Northern Trust Corporation had:

  • $10.1 trillion in assets under custody/administration

  • $7.6 trillion in assets under custody

  • $1.1 trillion in assets under management

  • $132 billion in banking assets 

Responsibilities:


The Database Administrator is responsible for providing support to global marketing and RFP teams. He is primarily responsible for content management and assisting with request for proposals (RFPs) or due diligence questionnaires (DDQs). The Database Administrator is also responsible for formulating and communicating content strategy, roadmaps and distribution of relevant materials to respective stakeholders. He will collaborate with subject matter experts and other stakeholders to ensure that the RFP database, Qvidian, is up to date, accurate and visually appealing.

  • Collaborate with subject matter experts, Sales teams, and the Global RFP team in updating, maintaining, and producing timely and insightful content for the Northern Trust RFP database, Qvidian

  • Synthesize complex and/or technical information from subject matter experts into engaging and accessible written content

  • Ensures that content, exhibits, and diagrams adhere to Northern Trust’s branding guidelines

  • Identifies new and amended content for inclusion within the RFP database, whilst also being mindful of the need to remove expired content

  • Acts as a gatekeeper for new content requests

  • Prepare and present content strategy, roadmaps and communication material to marketing partners and subject matter experts

  • Provide answers from the RFP database and Subject Matter Experts to the RFP teams and Relationship Managers who respond to questionnaires from clients, client prospects, or consultants regarding the products or services

  • Interacts on an ongoing basis with partners in finance, HR or product areas to obtain business statistics and updates tracking spreadsheets on a regular (monthly/quarterly/annual) basis

  • Must be knowledgeable of the company’s products and services and keep abreast of industry events that may affect the company or our clients

  • Plan, estimate and scope content strategy work and collaborate with project managers to track tasks as needed

  • Oversees the development of DDQs, providing input or completing the more technical or complex aspects of the questionnaires

  • Ensures that processes are well documented and controls are put in place to mitigate risks

  • Maintain Detailed Procedural Analysis Documents (DPADs) as needed and ensure that any change in the process is updated in the DPAD in a timely manner

  • Meet all the SLAs set by the business for the process in terms of timeliness and accuracy

  • Provides comprehensive, in-depth consulting and leadership to team and partners at a high technical level

  • Lead Root Cause Analysis (RCA) to address issues identified by the team and prevent the recurrence of identified issues

  • Proactively report any issues to the Team Leader or Manager

  • Give feedback about partner’s performance to their line manager based on observation

  • Make sure to initiate team meeting with home country to receive feedback and deliver as per the expectation

  • Respond flexibly to the needs of the current situation, amend own work program to deliver client requirements

  • Provide support to management in the implementation of strategic initiatives and achievement of business goals

  • Identifies opportunities for process or operational efficiencies to boost productivity

  • Encourage team members to consistently think of ways to mitigate risk in the course of operations

  • Actively drive and deliver productivity and efficiency initiatives implemented by the team

  • Deliver on opportunities to reduce cost and FTE savings to meet the yearly productivity targets

  • Partners are required to comply with the regulatory regime in which Northern Trust operates as appropriate to the above role

  • Partners are expected to exercise due care and diligence, ensuring the areas the incumbent is responsible for are organized and controlled

  • Partners are required to observe proper standards of the market, business, and personal conduct, demonstrating integrity in the execution of duties

Qualifications:

  • Excellent oral and written (both US and UK language) communication skills
  • Advanced knowledge of Microsoft Office applications and ability to learn new tools for related functions (Sharepoint, etc.)
  • Knowledge of basic financial concepts usually obtained through related work experience or formal education is required to drive content development and assist with RFPs and DDQs
  • Knowledge in content management or database administration
  • Solid analytical and project management skills
  • Quality focused
  • Attention to detail
  • Ability to work within a dynamic team and fast-paced environment
  • Creativity and eye for design
  • Process improvement planning and implementation
  • Proficiency in large data analytics a plus

Experience:

  • 3-5 years of experience in the field of financial services, content management, project management, writing, communication or related work experience
  • 2-3 years of experience with an RFP or bidding software, particularly Qvidian, is an advantage

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Reasonable Accommodation
Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please email our HR Service Center or call 1-800-807-0302 (North America), +630-276-5353 (Asia Pacific), +44(0)207 982 4357 (Europe, Middle East and Africa) and let us know the nature of your request and your contact information.

Equal Employment Opportunity Statements
  • APAC EEO Statement
    • APAC EEO STATEMENT

      It is the policy and practice of Northern Trust to provide equal employment opportunities to all employees and applicants. Northern Trust does not discriminate on the basis of race, colour, religion or belief, nationality, ethnic or national origin, sex, marital status, sexual orientation, disability or age. All employment decisions will be made in a non-discriminatory manner in accordance with our obligations under the law and codes of practice. This includes human resources’ decisions relating to recruitment, terms and conditions of employment, transfers, promotions and access to learning and development.

  • Canada EEO Statement
    • Canada EEO STATEMENT

      Northern Trust is an Equal Opportunity Employer. Hiring and other employment decisions at Northern Trust are made without regard to race, colour, religion, sex, ancestry, national origin, ethnic origin, age, disability, citizenship, veteran status, sexual orientation, record of offences, marital status, family status, or any other characteristic protected by federal, provincial, or local law, regulation, or ordinance.

  • EMEA EEO Statement
    • EMEA EEO STATEMENT

      It is the policy and practice of Northern Trust to provide equal employment opportunities to all employees and applicants. Northern Trust does not discriminate on the basis of race, colour, religion or belief, nationality, ethnic or national origin, sex, marital status, sexual orientation, disability or age. All employment decisions will be made in a non-discriminatory manner in accordance with our obligations under the law and codes of practice. This includes human resources’ decisions relating to recruitment, terms and conditions of employment, transfers, promotions and access to learning and development.

  • USA EEO Statement
    • USA EEO STATEMENT

      It is the policy of The Northern Trust Company to afford equal opportunity in all phases of employment without regard to an individual's age, race, color, religion, creed, gender, national origin, citizenship status, marital status, pregnancy, sexual orientation, gender identity, gender expression, genetic tests and information, physical or mental disability, protected veteran status or any other legally protected status. EEO poster (U.S.)EEO is Law Poster Supplement