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Shared Services Problem Manager

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InformationTechnology
📅
73942 Requisition #
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Minimum Qualifications


• Bachelor’s Degree in computer science or business management and/or demonstrable practical experience

• 5+ years of experience in the same or similar operations working in a technical environment with 2+ years in a lead position.

• Minimum of ITIL v3 certification

• Experience with Service Now (IT Service Management tool) Desired Qualifications

• Firm understanding of ITIL Process guidelines, with specific focus on Service Operations and Problem Management

• Experience of working in a financial services support environment (or similar)

• Knowledge and understanding of financial applications, systems and associated delivery systems

Knowledge and understanding of personal computers, servers, databases and networks in a corporate enterprise infrastructure.

• Working knowledge of effective vendor management.

• Analytical skills and a structured methodical approach towards statistics and trend analysis.

• Experience with communicating with stakeholders using appropriate language suitable for the technical understanding of the audience 

  • Experience of process ownership and design

• An ability to act quickly, pragmatically and assertively under pressure to prioritize and resolve technical issues

• Self-motivated to initiate, originate action and be responsible for consequent decisions.

• Communicate clearly with a range of people at different levels of the organization and explain and discuss technical issues using a range of styles, tools and techniques.

• Proven planning, prioritization and organizational skills

Strong written/verbal communications skill-set

Strong interpersonal and teamwork skills. Able to work independently with minimal supervision

• Work in a manner in keeping with the company’s values

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Reasonable Accommodation
Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please email our HR Service Center or call 1-800-807-0302 (North America), +630-276-5353 (Asia Pacific), +44(0)207 982 4357 (Europe, Middle East and Africa) and let us know the nature of your request and your contact information.

Equal Employment Opportunity Statements
  • APAC EEO Statement
    • APAC EEO STATEMENT

      It is the policy and practice of Northern Trust to provide equal employment opportunities to all employees and applicants. Northern Trust does not discriminate on the basis of race, colour, religion or belief, nationality, ethnic or national origin, sex, marital status, sexual orientation, disability or age. All employment decisions will be made in a non-discriminatory manner in accordance with our obligations under the law and codes of practice. This includes human resources’ decisions relating to recruitment, terms and conditions of employment, transfers, promotions and access to learning and development.

  • Canada EEO Statement
    • Canada EEO STATEMENT

      Northern Trust is an Equal Opportunity Employer. Hiring and other employment decisions at Northern Trust are made without regard to race, colour, religion, sex, ancestry, national origin, ethnic origin, age, disability, citizenship, veteran status, sexual orientation, record of offences, marital status, family status, or any other characteristic protected by federal, provincial, or local law, regulation, or ordinance.

  • EMEA EEO Statement
    • EMEA EEO STATEMENT

      It is the policy and practice of Northern Trust to provide equal employment opportunities to all employees and applicants. Northern Trust does not discriminate on the basis of race, colour, religion or belief, nationality, ethnic or national origin, sex, marital status, sexual orientation, disability or age. All employment decisions will be made in a non-discriminatory manner in accordance with our obligations under the law and codes of practice. This includes human resources’ decisions relating to recruitment, terms and conditions of employment, transfers, promotions and access to learning and development.

  • USA EEO Statement
    • USA EEO STATEMENT

      It is the policy of The Northern Trust Company to afford equal opportunity in all phases of employment without regard to an individual's age, race, color, religion, creed, gender, national origin, citizenship status, marital status, pregnancy, sexual orientation, gender identity, gender expression, genetic tests and information, physical or mental disability, protected veteran status or any other legally protected status. EEO poster (U.S.)EEO is Law Poster Supplement