Shared Services Problem Manager
Minimum Qualifications
• Bachelor’s Degree in computer science or business management and/or demonstrable practical experience
• 5+ years of experience in the same or similar operations working in a technical environment with 2+ years in a lead position.
• Minimum of ITIL v3 certification
• Experience with Service Now (IT Service Management tool) Desired Qualifications
• Firm understanding of ITIL Process guidelines, with specific focus on Service Operations and Problem Management
• Experience of working in a financial services support environment (or similar)
• Knowledge and understanding of financial applications, systems and associated delivery systems
•Knowledge and understanding of personal computers, servers, databases and networks in a corporate enterprise infrastructure.
• Working knowledge of effective vendor management.
• Analytical skills and a structured methodical approach towards statistics and trend analysis.
• Experience with communicating with stakeholders using appropriate language suitable for the technical understanding of the audience
• Experience of process ownership and design
• An ability to act quickly, pragmatically and assertively under pressure to prioritize and resolve technical issues
• Self-motivated to initiate, originate action and be responsible for consequent decisions.
• Communicate clearly with a range of people at different levels of the organization and explain and discuss technical issues using a range of styles, tools and techniques.
• Proven planning, prioritization and organizational skills
•Strong written/verbal communications skill-set
•Strong interpersonal and teamwork skills. Able to work independently with minimal supervision
• Work in a manner in keeping with the company’s values