CAREERS

Senior ServiceNow Developer / Integrations Architect

📁
InformationTechnology
📅
77340 Requisition #
For more than a century, Northern Trust has worked hard building our legacy of outstanding service, expertise and integrity. From a Chicago-based bank founded in 1889, we now have more than 20 international locations and 18,500 employees globally. We serve the world’s most-sophisticated clients – from sovereign wealth funds and the wealthiest individuals and families, to the most-successful hedge funds and corporate brands.

We burnished our reputation as a global leader delivering innovative investment management, asset and fund administration, fiduciary and banking solutions enabled by sophisticated, leading technology. And through it all, we continually laid a solid, forward-looking foundation on which future generations can continue growing and achieving greater.

As of March 31,2019, Northern Trust Corporation had:

$10.9 trillion in assets under custody/administration
$8.2 trillion in assets under custody
$1.2 trillion in assets under management
$122 billion in banking assets 

SUMMARY:

Technology Solutions - Shared Services Team is seeking an enthusiastic and dynamic individual to join its ServiceNow Solutions Team. The individual will work to develop solutions that support the ITIL processes – Incident, Problem, Change, Service Catalog, Project, Knowledge, CMDB and Asset/Discovery.
 
The successful candidate will be part of a team responsible for the maintenance of the ServiceNow Platform and must be able to act with a sense of urgency and adapt to changing priorities. 
Acts as a business/technical consultant to other partners and coordinates implementation of new processes and techniques. Conducts feasibility studies, and defines and designs system requirements for complex data processing and integration projects

Responsibilities include the entire software development life cycle: Requirements, Analysis, Design, Development/configuration, testing efforts and systems administration.   

MAJOR DUTIES:

Lead the development and support of ServiceNow; provide coaching, guidance, training, and support to IT and business stakeholders
Lead the research, analysis, and development of new applications and new modules in our IT Service Management enterprise environment
Design, develop, and maintain complex ServiceNow workflows Implementation of Service Now for ITSM, Discovery, Orchestration
Monitor health, usage, and overall compliance of ServiceNow and its applications; coordinates application and platform upgrades
Identify, configure, troubleshoot, test, and resolve issues
Create user-training material and conduct classroom-style and 1x1 training sessions for our stakeholders
Interface with customer team members to capture business requirements and translate them into appropriate technical solutions

1. Develop applications from business requirements and/or technical design documents.
2. Develop, manages and tests application code, user interface and third-party integration components using prescribed application development guidelines.
3. Provide process and technical solution options, risks and impacts.
4. Ensure quality work product and deliver a product that requires less revision.
5. Recognize and report issues before they adversely impact the project schedule.
6. Respond to Service Requests and assists with incident resolution.
7. Create and maintain process documentation for team and users.
8. Develop Automated Testing test cases for functional and regression testing.
9. Builds positive relationships with all partners.
10. Prepares project phase reports, including requirements, feasibility, definition and design. May also review and validate requirements, definition and design to evaluate production impact and support requirements
11. Evaluates and makes recommendations on techniques, practices or technologies that would enhance business needs. Also ensures continuous process improvements
12. Acts as the technical or business consultant on project development/production health, new techniques and the implementation of new processes.
13. Able to serve as a key subject matter expert and mentor Analyst level employees
14. Provides 24/7 firecall support. 
KNOWLEDGE / SKILLS: 

Qualified candidates must have:
ServiceNow Development / Architecture Experience
SaaS Experience / Cloud Development Experience
Experience with web based development languages (JavaScript, Angular JS, HTML, CSS, AJAX,  HTTP, XML)
Strong analytical, estimating and problem solving skills
Excellent communication, interpersonal and collaboration skills
Ability to explain technical information
Ability to be flexible, adaptable and learn new concepts quickly
Ability to work effectively in a team environment with aggressive deadlines and multiple priorities
Positive can-do attitude and willingness to lead, teach, and learn
Strong interpersonal skills, customer centric attitude, ability to deal with cultural diversity
Proven team player and team builder.
Analytical and problem solving skills are needed for systems guidance
Ability to manage multiple and often conflicting tasks; effectively prioritizes

SKILLS AND EXPERIENCE: 

ServiceNow Development experience a must;
Experience Developing Service Portal a plus
Experience Developing in Mobile Studio and Flow Designer a plus
Experience with developing Integration with external tools or experience with Integration Hub a plus
Experience with enabling Mobile App
Strong experience with out of box functionalities and leading version upgrades efforts
ServiceNow Admin/Developer Certifications

A College or University degree in Computer Science and/or some relevant work experience is required Knowledge of programming languages and various business applications, usually acquired through related experience, is required to support all project phases. Knowledge of programming, debugging, and testing systems/programs is required to develop or maintain computer programs

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Reasonable Accommodation
Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please email our HR Service Center or call 1-800-807-0302 (North America), +630-276-5353 (Asia Pacific), 1800-425-0333 (India), +44(0)207 982 4357 (Europe, Middle East and Africa) and let us know the nature of your request and your contact information.

Equal Employment Opportunity Statements
  • APAC/India EEO Statement
    • APAC/INDIA EEO STATEMENT

      It is the policy and practice of Northern Trust to provide equal employment opportunities to all employees and applicants. Northern Trust does not discriminate on the basis of race, colour, religion or belief, nationality, ethnic or national origin, sex, marital status, sexual orientation, disability or age. All employment decisions will be made in a non-discriminatory manner in accordance with our obligations under the law and codes of practice. This includes human resources’ decisions relating to recruitment, terms and conditions of employment, transfers, promotions and access to learning and development.

  • Canada EEO Statement
    • Canada EEO STATEMENT

      Northern Trust is an Equal Opportunity Employer. Hiring and other employment decisions at Northern Trust are made without regard to race, colour, religion, sex, ancestry, national origin, ethnic origin, age, disability, citizenship, veteran status, sexual orientation, record of offences, marital status, family status, or any other characteristic protected by federal, provincial, or local law, regulation, or ordinance.

  • EMEA EEO Statement
    • EMEA EEO STATEMENT

      It is the policy and practice of Northern Trust to provide equal employment opportunities to all employees and applicants. Northern Trust does not discriminate on the basis of race, colour, religion or belief, nationality, ethnic or national origin, sex, marital status, sexual orientation, disability or age. All employment decisions will be made in a non-discriminatory manner in accordance with our obligations under the law and codes of practice. This includes human resources’ decisions relating to recruitment, terms and conditions of employment, transfers, promotions and access to learning and development.

  • USA EEO Statement
    • USA EEO STATEMENT

      It is the policy of The Northern Trust Company to afford equal opportunity in all phases of employment without regard to an individual's age, race, color, religion, creed, gender, national origin, citizenship status, marital status, pregnancy, sexual orientation, gender identity, gender expression, genetic tests and information, physical or mental disability, protected veteran status or any other legally protected status. EEO poster (U.S.)EEO is Law Poster Supplement