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Senior Consultant, Telecommunication

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InformationTechnology
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76205 Requisition #
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For more than a century, Northern Trust has worked hard building our legacy of outstanding service, expertise and integrity. From a Chicago-based bank founded in 1889, we now have more than 20 international locations and 18,500 employees globally. We serve the world’s most-sophisticated clients – from sovereign wealth funds and the wealthiest individuals and families, to the most-successful hedge funds and corporate brands.

We burnished our reputation as a global leader delivering innovative investment management, asset and fund administration, fiduciary and banking solutions enabled by sophisticated, leading technology. And through it all, we continually laid a solid, forward-looking foundation on which future generations can continue growing and achieving greater.

As of March 31,2019, Northern Trust Corporation had:

$10.9 trillion in assets under custody/administration
$8.2 trillion in assets under custody
$1.2 trillion in assets under management
$122 billion in banking assets 

This is a position in the technology department that provides audio visual (AV), videoconferencing (VTC) and Unified Communications (UC) design, implementation, usage and support. The Multimedia Architect team is responsible for a wide range of tasks that includes implementing, troubleshooting, and maintaining AV, VTC and UC technology equipment and services.

Primary Responsibilities
Manage AV design and implementation projects from initiation to closure including: requirements gathering, budgeting, system design, project management, implementation coordination, vendor management, system testing, user testing, and system documentation.
Design system with a wide array of AV equipment/services including: video teleconferencing, projection systems and flat panel displays, audio systems, wired and wireless microphone systems, control systems, and collaborative technology such as SMART Boards and touch screen interfaces.
Support testing, evaluation and implementation of new technologies, including collaboration technologies, wireless presentation, and video conferencing equipment to increase service levels and reduce costs.
Set and support global standards for AV systems including:  AV hardware, network interfacing, naming conventions, and usage best practices.
Prepare high quality documentation.
Review project Scope of Work (SOW) and Bill of Materials (BOM) to ensure alignment with requirements, completeness of design and adherence to standards.
Oversee AV system installations, including on-site vendor coordination, system testing and quality control.
Negotiate and monitor vendor contracts to ensure competitive pricing, standards compliance, SLA adherence, and preventative maintenance.
Manage the Multimedia equipment lifecycle and maintain accurate inventory of AV assets 
Utilize Polycom infrastructure to oversee/support global VTC environment, including coordination of firmware upgrades, provisioning of endpoints, and support of utilization by business users.
Provide level 3 support on all AV systems listed above.
Skills/Qualifications:
5+ years experience with Polycom Group Series units and Polycom Infrastructure including DMA, RMX, RPAD and RPRM
Comprehensive understanding of TCP/IP, including H.320, H.323 and SIP
Strong organization skills, ability to prioritize by problem sensitivity and independently work on several complex projects simultaneously
Excellent interpersonal, communication and customer service skills
Experience in the design and construction process, participating in architect and contractor meetings
Ability to work in a fast-paced environment
Ability to work independently and collaboratively as part of a team
Strong computer aptitude including understanding of networking, desktops, mobile devices, AV and programming
Demonstrated ability to be adaptable in a changing environment with shifting priorities which focus on delivering outstanding service

Education:
Post-Secondary degree in IT related field preferred or a High School diploma with experience in IT related field.

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Reasonable Accommodation
Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please email our HR Service Center or call 1-800-807-0302 (North America), +630-276-5353 (Asia Pacific), +44(0)207 982 4357 (Europe, Middle East and Africa) and let us know the nature of your request and your contact information.

Equal Employment Opportunity Statements
  • APAC EEO Statement
    • APAC EEO STATEMENT

      It is the policy and practice of Northern Trust to provide equal employment opportunities to all employees and applicants. Northern Trust does not discriminate on the basis of race, colour, religion or belief, nationality, ethnic or national origin, sex, marital status, sexual orientation, disability or age. All employment decisions will be made in a non-discriminatory manner in accordance with our obligations under the law and codes of practice. This includes human resources’ decisions relating to recruitment, terms and conditions of employment, transfers, promotions and access to learning and development.

  • Canada EEO Statement
    • Canada EEO STATEMENT

      Northern Trust is an Equal Opportunity Employer. Hiring and other employment decisions at Northern Trust are made without regard to race, colour, religion, sex, ancestry, national origin, ethnic origin, age, disability, citizenship, veteran status, sexual orientation, record of offences, marital status, family status, or any other characteristic protected by federal, provincial, or local law, regulation, or ordinance.

  • EMEA EEO Statement
    • EMEA EEO STATEMENT

      It is the policy and practice of Northern Trust to provide equal employment opportunities to all employees and applicants. Northern Trust does not discriminate on the basis of race, colour, religion or belief, nationality, ethnic or national origin, sex, marital status, sexual orientation, disability or age. All employment decisions will be made in a non-discriminatory manner in accordance with our obligations under the law and codes of practice. This includes human resources’ decisions relating to recruitment, terms and conditions of employment, transfers, promotions and access to learning and development.

  • USA EEO Statement
    • USA EEO STATEMENT

      It is the policy of The Northern Trust Company to afford equal opportunity in all phases of employment without regard to an individual's age, race, color, religion, creed, gender, national origin, citizenship status, marital status, pregnancy, sexual orientation, gender identity, gender expression, genetic tests and information, physical or mental disability, protected veteran status or any other legally protected status. EEO poster (U.S.)EEO is Law Poster Supplement