CAREERS

Senior Analyst, HR Service Center

📁
Human Resources
📅
83884 Requisition #

About Northern Trust:
Northern Trust provides innovative financial services and guidance to corporations, institutions and affluent families and individuals globally. 
With 130 years of financial experience and nearly 20,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service. 

Working with Us:
As a Northern Trust partner, you will be part of a flexible and collaborative work culture, which has a strong history of financial strength and stability. 
Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company that is committed to strengthening the communities we serve!                

We recognize the value of inclusion and diversity in culture, in thought, and in experience, which is why Forbes ranked us the top employer for Diversity in 2018. 

We’d love to learn more about how your interests and experience could be a fit with one of the world’s most admired and ethical companies. Build your career with us and apply today.

Summary:
As a Human Resource Service Center (HRSC) Senior Analyst at Northern Trust, you will assist in the administration of various Human Resource programs, services, and processes supporting a region. This role will interact with all levels of employees to answer HR questions and resolve issues while complying with company and legal policies.  

Major Duties: 
• Responds to questions and counsels employees and managers on HR policies and processes, HR systems, employee data, and assists with data updates.  Inquiries may come in via multiple channels (e.g., e-mail, phone, case management system).  Utilizes knowledge base, call tracking systems and/or third party resources to educate customers of the HR Services available to them.  Encourage self-service tools such as the HR Portal and other systems when appropriate. Utilizes good judgment to resolve more complex or non-routine matters on their own and within corporate guidelines / standards.  Will also be able to differentiate when critical matters need to be escalated to appropriate subject matter experts. 
• Demonstrates a positive, professional, customer and delivery orientated image of the company.  Acts as a role model to other team members, including clients / customers who seek assistance from the HRSC.
• Is proactive with providing continuous status updates, guidance, and information to customers, key stakeholders, and peers within the HR functional area team(s) to ensure case resolution.  Provides feedback and recommends process improvements to management. 
• Processes HR Service Center requests such as organization changes, compensation changes, leave requests, other data updates, etc. including complex and non-routine requests. 
• Performs HR operational processes such as Benefit Management activities, report generation, background checks, new hire onboarding, etc. 
• Ensures high-quality standards for all activities, initiatives, and tasks within the designated functional area(s) of responsibility. Adheres to all service level agreements (SLAs) established by the HR functional area(s)/team(s).  Appropriately documents case details and relevant information in the case management system. 
• Ensures all functional documentation is up-to-date and available for HR processes.
• Analyzes specific HR data (as requested) and creates formal or ad-hoc reports. Have strong technical skills in multiple areas of expertise and a broader knowledge of HR areas that the HRSC supports. 
• Will act as a training resource for other HR Service Center Analysts.  Will back up for Team Leaders (TL) for select responsibilities.
• Participates in User Acceptance testing of new systems or features of existing systems.

Experience Required: 
• A College or University degree and/or relevant work experience in human resources is preferred
• Should have 6 - 8 years work experience in HR Service Center / HR Operations 

Knowledge Skills: 
• Strong written and verbal communication skills with good analytical and quantitative skills, critical thinking, investigating problem-solving and decision making talents. Detail oriented in their work.
• Customer service orientation
• Works effectively as a team member/coach/mentor and provides feedback
• Basic knowledge of the human resource function 
• HRIS application tools/system knowledge (e.g., PeopleSoft, Microsoft Office)
• Project management exposure a plus

Previous Job Searches

My Profile

Create and manage profiles for future opportunities.

Go to Profile

My Submissions

Track your opportunities.

My Submissions

Similar Listings

India, Karnataka, Bangalore

📁 Human Resources

Requisition #: 84321

India, Karnataka, Bangalore

📁 Human Resources

Requisition #: 81459

Reasonable Accommodation
Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please email our HR Service Center or call 1-800-807-0302 (North America), +630-276-5353 (Asia Pacific), 1800-425-0333 (India), +44(0)207 982 4357 (Europe, Middle East and Africa) and let us know the nature of your request and your contact information.

Equal Employment Opportunity Statements
  • APAC/India EEO Statement
    • APAC/INDIA EEO STATEMENT

      It is the policy and practice of Northern Trust to provide equal employment opportunities to all employees and applicants. Northern Trust does not discriminate on the basis of race, colour, religion or belief, nationality, ethnic or national origin, sex, marital status, sexual orientation, disability or age. All employment decisions will be made in a non-discriminatory manner in accordance with our obligations under the law and codes of practice. This includes human resources’ decisions relating to recruitment, terms and conditions of employment, transfers, promotions and access to learning and development.

  • Canada EEO Statement
    • Canada EEO STATEMENT

      Northern Trust is an Equal Opportunity Employer. Hiring and other employment decisions at Northern Trust are made without regard to race, colour, religion, sex, ancestry, national origin, ethnic origin, age, disability, citizenship, veteran status, sexual orientation, record of offences, marital status, family status, or any other characteristic protected by federal, provincial, or local law, regulation, or ordinance.

  • EMEA EEO Statement
    • EMEA EEO STATEMENT

      It is the policy and practice of Northern Trust to provide equal employment opportunities to all employees and applicants. Northern Trust does not discriminate on the basis of race, colour, religion or belief, nationality, ethnic or national origin, sex, marital status, sexual orientation, disability or age. All employment decisions will be made in a non-discriminatory manner in accordance with our obligations under the law and codes of practice. This includes human resources’ decisions relating to recruitment, terms and conditions of employment, transfers, promotions and access to learning and development.

  • USA EEO Statement
    • USA EEO STATEMENT

      It is the policy of The Northern Trust Company to afford equal opportunity in all phases of employment without regard to an individual's age, race, color, religion, creed, gender, national origin, citizenship status, marital status, pregnancy, sexual orientation, gender identity, gender expression, genetic tests and information, physical or mental disability, protected veteran status or any other legally protected status. EEO poster (U.S.)EEO is Law Poster Supplement