CAREERS

Senior Analyst, Client Service - Investment Operations

📁
Operations/Securities
📅
80255 Requisition #
Senior Analyst, Client Service - Investment Operations 

Summary 
The Senior Analyst focuses on the processing and issue resolution of complex transactions that require expertise to interpret processes, guidelines and / or policies. Analytically and procedurally competent, the Senior Analyst represents the team on cross-functional processes and / or project deliverables. Recognized as an expert in a specific skill set but remains focused primarily on daily execution. Has full ownership for one or more processes, reports and / or procedures. Will assist in the on-boarding and training of new employees. 

Major Duties 
1. Responsible for providing client service through the execution of daily functions and tasks. 

2. Help to ensure a controlled work environment through the understanding, execution and improvement of desktop operating procedures. 

3. Support a dynamic service level agreement driven work environment through timely responses to all queries. 

4. Works effectively both as a team member as well as an independent self-motivated individual. 

5. Share knowledge with, cross-train and coach entry level employees. 

6. Research and resolve complex problems within established guidelines and with minimal guidance. 

7. With limited management assistance, work to implement process flow and operational and control improvements. 

8. Act as a liaison with client service teams to drive issue resolution. 

9. Cultivate and continually grow relationships with internal partners and client contacts. 

10. Responsible for increasing knowledge and understanding of client’s business and financial markets. 

11. Recognize when to escalate client issues or queries. 

12. Understand client Service Level Agreements (SLAs) that are directly related to job function(s). 

13. Develop effective working relationships with key partners internal and external to the organization. 

14. Engage other Partners as appropriate to solve client inquiries and issues. 

15. Understand impact of personal job functions of IOO peers, client and applicable shared service partners.
Knowledge / Skills 
• Excellent oral and written communication skills 

• Organizational skills necessary to create task lists, prioritize work efforts and multi-task 

• Ability to analyze complex problems and present findings in a clear and concise manner 

• Able to facilitate collaborative discussions while driving consensus and action 

• Attention to detail 

• Works with a sense of urgency 

Experience Required 
• A college or university degree preferred and / or a minimum of 2 years of relevant work experience. 


About Northern Trust: Northern Trust provides innovative financial services and guidance to corporations, institutions and affluent families and individuals globally. With 130 years of financial experience and nearly 20,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service. 

Working with Us: As a Northern Trust partner, you will be part of a flexible and collaborative work culture, which has a strong history of financial strength and stability. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company that is committed to strengthening the communities we serve! We recognize the value of inclusion and diversity in culture, in thought, and in experience, which is why Forbes ranked us the top employer for Diversity in 2018. We’d love to learn more about how your interests and experience could be a fit with one of the world’s most admired and ethical companies. Build your career with us and apply today.

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Reasonable Accommodation
Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please email our HR Service Center or call 1-800-807-0302 (North America), +630-276-5353 (Asia Pacific), 1800-425-0333 (India), +44(0)207 982 4357 (Europe, Middle East and Africa) and let us know the nature of your request and your contact information.

Equal Employment Opportunity Statements
  • APAC/India EEO Statement
    • APAC/INDIA EEO STATEMENT

      It is the policy and practice of Northern Trust to provide equal employment opportunities to all employees and applicants. Northern Trust does not discriminate on the basis of race, colour, religion or belief, nationality, ethnic or national origin, sex, marital status, sexual orientation, disability or age. All employment decisions will be made in a non-discriminatory manner in accordance with our obligations under the law and codes of practice. This includes human resources’ decisions relating to recruitment, terms and conditions of employment, transfers, promotions and access to learning and development.

  • Canada EEO Statement
    • Canada EEO STATEMENT

      Northern Trust is an Equal Opportunity Employer. Hiring and other employment decisions at Northern Trust are made without regard to race, colour, religion, sex, ancestry, national origin, ethnic origin, age, disability, citizenship, veteran status, sexual orientation, record of offences, marital status, family status, or any other characteristic protected by federal, provincial, or local law, regulation, or ordinance.

  • EMEA EEO Statement
    • EMEA EEO STATEMENT

      It is the policy and practice of Northern Trust to provide equal employment opportunities to all employees and applicants. Northern Trust does not discriminate on the basis of race, colour, religion or belief, nationality, ethnic or national origin, sex, marital status, sexual orientation, disability or age. All employment decisions will be made in a non-discriminatory manner in accordance with our obligations under the law and codes of practice. This includes human resources’ decisions relating to recruitment, terms and conditions of employment, transfers, promotions and access to learning and development.

  • USA EEO Statement
    • USA EEO STATEMENT

      It is the policy of The Northern Trust Company to afford equal opportunity in all phases of employment without regard to an individual's age, race, color, religion, creed, gender, national origin, citizenship status, marital status, pregnancy, sexual orientation, gender identity, gender expression, genetic tests and information, physical or mental disability, protected veteran status or any other legally protected status. EEO poster (U.S.)EEO is Law Poster Supplement