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Responsible for managing an analytical services support group, including conducting the performance management process, and providing input for staffing and disciplinary actions. Participates in all management meetings to understand all business plans and the role of the support unit. Works with area managers to understand levels of client support and performance needed to meet business objectives. 1. Manages an analytical services group, including conducting the performance management process and providing input for staffing and disciplinary actions, and provides hands-on training to staff.2. Develops periodic goals, organizes the work, sets short-term priorities, monitors all activities, and ensures timely and accurate completion of work.3. Participates in all division management meetings and decision-making processes to understand business plans and expectations of the group.4. Works with client servicing manager and consulting staff to understand client expectations and the specific levels of support needed.5. Works with operations managers to establish standards of performance that are required to meet business objectives and client expectations. Evaluates actual performance against expectations to identify areas for continuous improvement.6. Provides on-the-job guidance to the group, and ensures that all necessary resources are provided to accomplish priorities.
5 to 7 years of financial operations, including managerial experience. Some educational or experiential background that provides a basis for understanding performance analytics. Knowledge of all aspects of trust accounting and securities processing as well as the relationship of these processes to performance measurement services, acquired through work experience, to effectively manage performance analysts and administrative staff, and disseminate technical information to the groups as appropriate. Leadership and organizational skills are required to develop periodic goals and to manage and motivate team members towards the goals set.

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Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please email our HR Service Center or call 1-800-807-0302 (North America), +630-276-5353 (Asia Pacific), +44(0)207 982 4357 (Europe, Middle East and Africa) and let us know the nature of your request and your contact information.

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