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Representative, Participant Services -Bilingual French/English

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Client Services
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74660 Requisition #
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The key responsibilities of the role include: 
 
Under direct supervision, responds to telephone and email inquiries from employee groups of corporate clients and processes all maintenance as specified.

Services include providing information regarding client’s retirement plans.

Provide plan participants with information about payment information, transfers, account status, etc.

Position may be entry-level with opportunity to develop into professional levels. Expected to use some initiative but refers more complex problems to supervisors / experts.

Responds to daily telephone inquiries and requests from defined benefit pension plan participants.

Demonstrate appropriate call behaviors as outlined by the department.

Handle participant requests including electronic fund transfers, monthly benefits, lump sums and tax forms.

Responsible for following established guidelines as well as identifying and resolving routine problems.

Expected to use some initiative but refer more complex problems to supervisors / experts.

Expected to be in compliance with risk management.

Process BPS participant maintenance queues (address changes, tax elections, electronic deposit changes) accurately and within department guidelines.

Facilitates administrative tasks as needed.

Analytical and organizational skills are required to research and resolve inquiries and manage conflicting priorities and workflow.

Communication skills are required to respond to daily requests for information from plan documents.

For more than a century, Northern Trust has worked hard building our legacy of outstanding service, expertise and integrity. From a Chicago-based bank founded in 1889, we now have more than 20 international locations and 18,500 employees globally. We serve the world’s most-sophisticated clients – from sovereign wealth funds and the wealthiest individuals and families, to the most-successful hedge funds and corporate brands.

We burnished our reputation as a global leader delivering innovative investment management, asset and fund administration, fiduciary and banking solutions enabled by sophisticated, leading technology. And through it all, we continually laid a solid, forward-looking foundation on which future generations can continue growing and achieving greater.


As of December 31, 2018, Northern Trust Corporation had:

$10.1 trillion in assets under custody/administration
$7.6 trillion in assets under custody
$1.1 trillion in assets under management
$132 billion in banking assets 


The successful candidate will benefit from having: 
 
College or University degree. 

Bilingual English/French is required.

Knowledge of the company products or client servicing usually acquired through training programs or experience is required to support products for the participants.


Analytical and organizational skills are required to research and resolve inquiries and manage conflicting priorities and workflow. Communication skills are required to respond to daily requests for information from plan documents.

Familiarity with financial services and pension plans would be an asset.

Excellent communication skills. 
 

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Reasonable Accommodation
Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please email our HR Service Center or call 1-800-807-0302 (North America), +630-276-5353 (Asia Pacific), +44(0)207 982 4357 (Europe, Middle East and Africa) and let us know the nature of your request and your contact information.

Equal Employment Opportunity Statements
  • APAC EEO Statement
    • APAC EEO STATEMENT

      It is the policy and practice of Northern Trust to provide equal employment opportunities to all employees and applicants. Northern Trust does not discriminate on the basis of race, colour, religion or belief, nationality, ethnic or national origin, sex, marital status, sexual orientation, disability or age. All employment decisions will be made in a non-discriminatory manner in accordance with our obligations under the law and codes of practice. This includes human resources’ decisions relating to recruitment, terms and conditions of employment, transfers, promotions and access to learning and development.

  • Canada EEO Statement
    • Canada EEO STATEMENT

      Northern Trust is an Equal Opportunity Employer. Hiring and other employment decisions at Northern Trust are made without regard to race, colour, religion, sex, ancestry, national origin, ethnic origin, age, disability, citizenship, veteran status, sexual orientation, record of offences, marital status, family status, or any other characteristic protected by federal, provincial, or local law, regulation, or ordinance.

  • EMEA EEO Statement
    • EMEA EEO STATEMENT

      It is the policy and practice of Northern Trust to provide equal employment opportunities to all employees and applicants. Northern Trust does not discriminate on the basis of race, colour, religion or belief, nationality, ethnic or national origin, sex, marital status, sexual orientation, disability or age. All employment decisions will be made in a non-discriminatory manner in accordance with our obligations under the law and codes of practice. This includes human resources’ decisions relating to recruitment, terms and conditions of employment, transfers, promotions and access to learning and development.

  • USA EEO Statement
    • USA EEO STATEMENT

      It is the policy of The Northern Trust Company to afford equal opportunity in all phases of employment without regard to an individual's age, race, color, religion, creed, gender, national origin, citizenship status, marital status, pregnancy, sexual orientation, gender identity, gender expression, genetic tests and information, physical or mental disability, protected veteran status or any other legally protected status. EEO poster (U.S.)EEO is Law Poster Supplement