Product Owner - Event Management (ITSM)
Principal, Service Delivery Implementation – Event Management Product Owner
WHO WE ARE
Northern Trust provides innovative financial services and guidance to corporations, institutions and affluent families and individuals globally. With 130 years of financial experience and nearly 20,000 employees – we call partners – we serve the world’s most sophisticated clients using leading technology and exceptional service.
WHO YOU ARE
You are an Event Management Product Owner who is seen as a subject matter expert in Event Management with prior experience defining event management processes and target state operating models for an IT Service Delivery organization. You have worked with Incident Management and Problem Management process owners to enhance processes and tooling to ensure an end-to-end flow for Event, Incident, and Problem Management. You have partnered with Monitoring Engineering teams to implement application and infrastructure observability and monitoring platforms at scale. You have leadership experience and you are passionate about delivering best in class processes.
Furthermore:
- You have a Bachelor’s Degree and bring 7+ years of experience with Event Management processes, best practices and technologies preferably ServiceNow and Dynatrace
- You have a background working within the ITIL and IT Service Management discipline
- You are experienced with the overall ServiceNow platform including ITSM, ITAM and ITOM
- You have demonstrated experience designing and re-engineering processes to meet organizational goals and improve efficiency
- You have knowledge of global operating models
- You are able to present to all levels of management and executive leadership
- You have demonstrated commitment to continual learning of industry best practices and standards
WHAT YOU’LL DO
As the Event Management Product Owner in the Production Assurance team you will be seen as a subject matter expert in Event Management with a primary focus of defining the event management process, governance and target state operating model. You will work with the Incident Management and Problem Management process owners to enhance our processes and tooling to ensure an end-to-end flow for the identification and escalation of issues, service restoration in a timely manner, and root cause analysis with permanent fix. You will partner with the monitoring tool team, the ServiceNow product team, as well as the service delivery and application teams to define and drive the product vision and execution of a global event management implementation and operating model for effective technology issue alerting, actioning, and incident creation and management. The role will report to the Head of Production Assurance.
WHY US
As a Northern Trust partner, you will be part of a flexible and collaborative work culture, which has a strong history of financial strength and stability. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company that is committed to strengthening the communities we serve. Our talented, driven, and energetic people are truly changing the face of Northern Trust. The speed with which we work, the influence of each partner and the focus to positively change the client experience is our common passion. People are our greatest wealth, so if you have a genuine desire to work in a fast-paced, Agile, inclusive environment which requires teamwork, well-honed problem-solving skills, deadline management, ongoing and comprehensive communication, constant attention to detail, and a commitment to continuous improvement then seek no more!
About Northern Trust:
Northern Trust provides innovative financial services and guidance to corporations, institutions and affluent families and individuals globally. With over 130 years of financial experience and nearly 20,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.
Working with Us:
As a Northern Trust partner, you will be part of a flexible and collaborative work culture, which has a strong history of financial strength and stability. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company that is committed to strengthening the communities we serve!
We recognize the value of inclusion and diversity in culture, in thought, and in experience, which is why we are honored to receive the following awards in 2021:
- Gender Equality Index Member, Bloomberg
- Top Financial & Banking Company, Black EOE Journal, Hispanic Network Magazine, Professional WOMAN'S Magazine
We’d love to learn more about how your interests and experience could be a fit with one of America’s best banks and most sustainable companies! Build your career with us and apply today.