Participant Services Representative
Thanks for your interest in the Participant Services Representative position.
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The successful candidate will benefit from having:
High School Diploma/GED and/or relevant work experience in a call center/financial institution. This is an entry level role with the opportunity to advance into a professional level role.
Knowledge of the company’s products or client servicing usually acquired through training programs or experience is required to support products for the participants.
Strong phone, verbal and written communication skills.
Active listening and interpersonal skills with aptitude to handle irate/challenging callers with minimal assistance.
Able to adapt to a fast-paced environment, different personality types and capacity to learn quickly.
Able to navigate several different applications/systems simultaneously.
Familiarity with web browsers.