CAREERS
📁
Business Systems/Process
📅
80688 Requisition #

 

Who we are

 

Northern Trust provides innovative financial services and guidance to corporations, institutions and affluent families and individuals globally. With 130 years of financial experience and nearly 20,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.

 

What we do

 

Northern Trust’s international business has grown dramatically over the last decade. Some of our largest clients are located in Asia and Australia, which represents a rapidly growing client base for the company. Since 1986, we have been serving clients in Asia-Pacific (APAC), including corporate pension funds, investment managers, insurance companies, government agencies, family offices and corporations. Our intricate understanding of the region allows us to provide unique insights and strategic perspectives to our clients. Currently, we have client offices in Beijing, Hong Kong, Melbourne, Singapore, Seoul, Tokyo and Kuala Lumpur. 

   

Client Change Practice is a global group within Client Delivery Solutions responsible for the management of significant client projects. The team operates globally in London, Chicago, Dublin, Limerick, Hong Kong, Bangalore and Australia, and covers a broad range of products and services across Fund Accounting, Transfer Agency, Custody and Investment Operations Outsourcing.

      

The Client Change Management group works closely with Clients, Client Implementations, Worldwide Technology, Operations, Relationship Management and Product to deliver effective change management from change initiation through to implementation and benefits realization.  The group is responsible for program management, project management and client change as well as business consultancy and business analysis, brought about by strategic direction, client’s changes, industry regulations and/or operational efficiency directives.

      

This is an exciting and rapidly growing area of the business with a significant pipeline of activity.

 

Summary

    

The individual must demonstrate a high-level analytical, consultative and decision making skill set as well as excellent client focus and proactively maintain and implement best practice policies and procedures within the function.

      

Responsible for managing a Client Change team.  Works with the sales group and client servicing team to define services that will be provided to new or existing  clients. May also advise and guide clients on service decisions. Responds to existing client requests and upgrades post implementation. Operational oversight and coordination of complex client change events. Consult on ability to meet client requirements and set appropriate expectations.  Conducts performance management and career development processes, and staffing and disciplinary actions.

 

The individual must demonstrate a high-level analytical, consultative and decision making skill set as well as excellent client focus and proactively maintain and implement best practice policies and procedures within the function.

 

 

What you will do

 

Management 
  • Seasoned multi-disciplinary expert with extensive technical and / or business knowledge and functional expertise
  • Focus of role is on execution of strategic direction of business function activities

  • Carries out complex initiatives involving multiple disciplines and/or ambiguous issues

  • Displays a balanced, cross-functional perspective, liaising with the business to improve efficiency, effectiveness and productivity

  • Conducts performance management and career development processes, provides input for staffing and disciplinary actions and provides hands-on training to staff

  • Develops periodic goals, organizes the work, sets short-term priorities, monitors all activities, and ensures timely and accurate completion of the work.

  • Provides input and support to budget management process

 

 Project Implementation/Execution 

 

  • Focusing on client-initiated projects of all types; defining, coordinating and delivering development and process enhancements according to agreed specifications and in accordance with the project lifecycle
  • Work closely with Clients, Business Partners and Consultants to analyze, scope and document improvements following required SDLC/ BPLC guidelines

  • Ensure all Business Requirement Documents are comprehensive and approved in a timely manner.

  • Establish and maintain strong working relationship with internal and external stakeholders

  • Draft and maintain project plans, governance decks, status reporting

  • Effectively communicate with different business units at all levels when participating or leading project

  • Ensure project updates are routinely and effectively communicated to clients, business partners and vendors

  • Maintain a general working knowledge of all Teams within business unit, applications utilized, and Partner areas that interface with the business unit and a detailed knowledge and understanding of the areas they are personally involved

  • Ensure all projects/ key milestones are delivered on a timely manner, within budget,

  • Elicitation of client and business need through structured interviews and information gathering sessions. Document clearly defined business requirements and validation with the client and business partners with timely sign off, including clarity on agreed scope and items not in scope

  • Traceability of requirements from scope through to User Acceptance Testing

  • Liaison with business and technology partners (internal and external)

  • Responsible for user test planning, execution of test scripts, defect resolution and implementation

  • Consistently escalating issues, risks, progress to ensure appropriate and effective mitigation

 

  Facilitate Process Improvements

  •  Proactively identify and/or implement productivity and other process improvement enhancements to gain efficiencies, increase client satisfaction and/or reduce cost
  • Proactively monitor input from other business areas and identify ways in which to improve feedback and input into the project process
  • Independently identify and review business requirements, prepare feasibility and cost effectiveness proposals, as needed

  • Complete and review all required SDLC documentation, testing, and assist w/ implementation and rollout

  • Design/develop and review procedures and/or reports based on process changes


 

Your Knowledge/Skills

 

  • Experience working within Asset Servicing/ Investment Management with detailed understanding of 1+ areas of the Business: Investment Operations Outsourcing, Transfer Agency, Custody, Fund Accounting

  • Strong knowledge of a wide range of investment management back and middle office functions, from trade processing and settlements through cash processing, income and corporate actions processing, data management, valuations, client reporting and performance

  • Proven track record of participating in successful change programs successfully (both technical and business projects)

  • Ability to establish, build and maintain strong and effective working relationships at all levels across the organization and also externally to clients

  • Excellent interpersonal and consultancy skills

  • Ability to document requirements to a granular and IT specific level, plan project resources and timeframes, manage IT and UAT resources to successful project completion

  • Excellent organizational and time management skills with the ability to work effectively to multiple competing deadlines

  • Excellent attention to detail

  • Strong MS Project skills, also MS word, Excel, MS Project PowerPoint, and MS SharePoint

  • Excellent analytical and problem solving skills

                     

As of September 30 2019, Northern Trust Corporation had:

 

  • $11.6 trillion in assets under custody/administration
  • $8.8 trillion in assets under custody
  • $1.2 trillion in assets under management
  • $124 billion in banking assets   

As a Northern Trust partner, you will be part of a flexible and collaborative work culture, which has a strong history of financial strength and stability. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company that is committed to strengthening the communities we serve! 

  

We recognize the value of inclusion and diversity in culture, in thought, and in experience, which is why Forbes ranked us the top employer for Diversity in 2018.

 

We’d love to learn more about how your interests and experience could be a fit with one of the world’s most admired and ethical companies. Build your career with us and apply today!

      

  • Want to learn more about our company? Visit www.northerntrust.com
  • We are a leading global financial institution- Click here to check out our company accolades!   


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Reasonable Accommodation
Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please email our HR Service Center or call 1-800-807-0302 (North America), +630-276-5353 (Asia Pacific), 1800-425-0333 (India), +44(0)207 982 4357 (Europe, Middle East and Africa) and let us know the nature of your request and your contact information.

Equal Employment Opportunity Statements
  • APAC/India EEO Statement
    • APAC/INDIA EEO STATEMENT

      It is the policy and practice of Northern Trust to provide equal employment opportunities to all employees and applicants. Northern Trust does not discriminate on the basis of race, colour, religion or belief, nationality, ethnic or national origin, sex, marital status, sexual orientation, disability or age. All employment decisions will be made in a non-discriminatory manner in accordance with our obligations under the law and codes of practice. This includes human resources’ decisions relating to recruitment, terms and conditions of employment, transfers, promotions and access to learning and development.

  • Canada EEO Statement
    • Canada EEO STATEMENT

      Northern Trust is an Equal Opportunity Employer. Hiring and other employment decisions at Northern Trust are made without regard to race, colour, religion, sex, ancestry, national origin, ethnic origin, age, disability, citizenship, veteran status, sexual orientation, record of offences, marital status, family status, or any other characteristic protected by federal, provincial, or local law, regulation, or ordinance.

  • EMEA EEO Statement
    • EMEA EEO STATEMENT

      It is the policy and practice of Northern Trust to provide equal employment opportunities to all employees and applicants. Northern Trust does not discriminate on the basis of race, colour, religion or belief, nationality, ethnic or national origin, sex, marital status, sexual orientation, disability or age. All employment decisions will be made in a non-discriminatory manner in accordance with our obligations under the law and codes of practice. This includes human resources’ decisions relating to recruitment, terms and conditions of employment, transfers, promotions and access to learning and development.

  • USA EEO Statement
    • USA EEO STATEMENT

      It is the policy of The Northern Trust Company to afford equal opportunity in all phases of employment without regard to an individual's age, race, color, religion, creed, gender, national origin, citizenship status, marital status, pregnancy, sexual orientation, gender identity, gender expression, genetic tests and information, physical or mental disability, protected veteran status or any other legally protected status. EEO poster (U.S.)EEO is Law Poster Supplement