Lead, Service Del Impl
About Northern Trust:
Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.
Northern Trust is proud to provide innovative financial services and guidance to the world’s most successful individuals, families and institutions by remaining true to our enduring principles of service, expertise and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.
Working with Us:
As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company to assist the communities we serve! Join a workplace with a greater purpose.
We’d love to learn more about how your interests and experience could be a fit with one of the world’s most admired and sustainable companies! Build your career with us and apply today. #MadeForGreater.
Description : At Northern Trust, we believe that strong organization change management (OCM) ensures a seamless transition to, and strong adoption of, new ways of working. We have an exciting opportunity for an OCM consultant in our Information Technology department. The OCM consultant leads OCM efforts for small to medium change initiatives, drives the assessment of stakeholder change impacts in order to create comprehensive change strategies and plans, including stakeholder engagement, training, and communications plans. The OCM Consultant also supports larger, transformational efforts through creation of key deliverables, messaging, and related change activities. Additionally, the OCM Consultant helps enable OCM practices through participation and contribution to IT’s OCM Center of Excellence.
Key Responsibilities
· (Primary focus) Create/develop related change deliverables (including, but not limited to champion networks, communications, branding/marketing, and training), ensuring clearly articulated messages that prepare and motivate partners for adopting the change, and resources that provide partners the knowledge and ability necessary to successfully adopt the implemented changes.
· Understand goals for the change and translate them into impacts to the organization.
· For small to medium change initiatives, assess stakeholder change impacts and provide leadership in development of strategy and plans for business readiness, change, training, and communications. Plan should include activities that leverage multiple channels, ensure appropriate support from key sponsors, and seamlessly transition individuals through the change lifecycle.
· Influence and guide other employees through the change management process.
· Ensure messaging is aligned with objectives of the initiative, the department, and the enterprise.
· Lead change agent communities across the organization to engage impacted end users.
· Build metrics to monitor engagement and readiness for change.
· Participate in development and improvement of OCM best practices and methodology.
Qualifications
· Bachelor’s Degree in Business, Business Administration, Organization Change, Organization Development, Communications, or related field (or equivalent years of experience, education and/or training)
· 2+ years of relevant work experience in business readiness, leading change management, functional training, organizational design, communications or organizational development, project leadership and/or management consulting:
· Excellent communication and interpersonal skills. Excellent active listening skills.
· Ability to work successfully with teams to complete high quality deliverables within tight time lines
· Understanding of how people go through change and the change process. Familiarity with and knowledge of change management principles, methodologies and tools.
· Ability to establish and maintain strong relationships.
· Strong proficiency with MS Office tools is a necessity. Experience with collaboration tools (e.g., SharePoint, Teams, Miro, Yammer) and strongly preferred, and familiarity with multi-media, design, and publishing tools a plus.
· Agile Proficiency preferred