CAREERS

Investment Operations Client Service Manager

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Brokerage
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82947 Requisition #
The Asset Servicing Custody group has an immediate opening for a Client Service Manager.  Reporting to the ASC Division Manager, this role is responsible for the overall management of a service team(s) and ensuring excellent service delivery for client appointed Investment Manager (IM) and/or separately managed asset owner relationships serviced in North America. 

This role is responsible for the ongoing development of those relationships, delivery of daily service, managing business unit operational risk, interfacing with internal partner areas to address issues, and spearheading process improvements with business unit support. 

Major Duties
Management of Service Team
-Oversee and manage day to day activities of the service team, workload and tracking of performance against objectives
-Deliver exceptional client service experience 
-Coach and support team members
-Develop and strengthen team through the recruitment process

Investment Manager / Client Relationships
-Responsible for managing, maintaining and enhancing Investment Manager and/or client relationships
-Cultivate and maintain key contact relationships with Investment Managers and/or clients through the following:
-assisting in the resolution of complex issues
-acting as a high level point of escalation
-communicating and upholding servicing standards to direct reports
-Identify and document servicing, efficiency and product gaps for Investment Managers/clients; work with IM Relationship Managers to ensure solutions are being developed, supported, and communicated internally

Internal Knowledge and Communication
-Subject manager expert for complex escalations and team queries
-Support partner areas by acting as high level escalation point for challenging, high risk requests
-Consistently displays a balanced cross-functional perspective by meeting with Northern Trust business and operations senior management to address/resolve operational inefficiencies and product gaps

Self-management
-Plan, prioritize and document tasks on a daily basis
-Provide routine updates to one’s manager on the completion of daily, weekly and monthly deadlines

Risk management
-Share risk management responsibilities with Service Team through strict adherence to the control policies 


Knowledge and Skills
-Proven leadership skills
-Highly flexible and adaptable to change
-Exceptional analytical and problem-solving skills
-Uses significant judgment and makes independent decisions
-Champions operational excellence and had the ability to resource solutions
-Excellent oral, written communication and presentation , as well as, active listening skills
-Demonstrates creativity in evaluating alternatives and the recommendations of solutions
-Develops and manages talent
-Mentor, coach, and develop the careers of team members
-Strong knowledge of Custody, Settlements, Corporate Actions, Pricing, and Administration

Experience:
Minimum of 4 - 6 years of Custody Operations or similar experience in client servicing and/or financial service operations, including managerial responsibilities in a fast- paced, investment manager/client-focused, deadline-oriented environment.

About Northern Trust:
Northern Trust provides innovative financial services and guidance to corporations, institutions and affluent families and individuals globally. With 130 years of financial experience and nearly 20,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service. 

Working with Us:
As a Northern Trust partner, you will be part of a flexible and collaborative work culture, which has a strong history of financial strength and stability. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company that is committed to strengthening the communities we serve!                
We recognize the value of inclusion and diversity in culture, in thought, and in experience, which is why Forbes ranked us the top employer for Diversity in 2018. 
We’d love to learn more about how your interests and experience could be a fit with one of the world’s most admired and ethical companies. Build your career with us and apply today.

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Reasonable Accommodation
Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please email our HR Service Center or call 1-800-807-0302 (North America), +630-276-5353 (Asia Pacific), 1800-425-0333 (India), +44(0)207 982 4357 (Europe, Middle East and Africa) and let us know the nature of your request and your contact information.

Equal Employment Opportunity Statements
  • APAC/India EEO Statement
    • APAC/INDIA EEO STATEMENT

      It is the policy and practice of Northern Trust to provide equal employment opportunities to all employees and applicants. Northern Trust does not discriminate on the basis of race, colour, religion or belief, nationality, ethnic or national origin, sex, marital status, sexual orientation, disability or age. All employment decisions will be made in a non-discriminatory manner in accordance with our obligations under the law and codes of practice. This includes human resources’ decisions relating to recruitment, terms and conditions of employment, transfers, promotions and access to learning and development.

  • Canada EEO Statement
    • Canada EEO STATEMENT

      Northern Trust is an Equal Opportunity Employer. Hiring and other employment decisions at Northern Trust are made without regard to race, colour, religion, sex, ancestry, national origin, ethnic origin, age, disability, citizenship, veteran status, sexual orientation, record of offences, marital status, family status, or any other characteristic protected by federal, provincial, or local law, regulation, or ordinance.

  • EMEA EEO Statement
    • EMEA EEO STATEMENT

      It is the policy and practice of Northern Trust to provide equal employment opportunities to all employees and applicants. Northern Trust does not discriminate on the basis of race, colour, religion or belief, nationality, ethnic or national origin, sex, marital status, sexual orientation, disability or age. All employment decisions will be made in a non-discriminatory manner in accordance with our obligations under the law and codes of practice. This includes human resources’ decisions relating to recruitment, terms and conditions of employment, transfers, promotions and access to learning and development.

  • USA EEO Statement
    • USA EEO STATEMENT

      It is the policy of The Northern Trust Company to afford equal opportunity in all phases of employment without regard to an individual's age, race, color, religion, creed, gender, national origin, citizenship status, marital status, pregnancy, sexual orientation, gender identity, gender expression, genetic tests and information, physical or mental disability, protected veteran status or any other legally protected status. EEO poster (U.S.)EEO is Law Poster Supplement