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Infrastructure Manager, NA Technical Services

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InformationTechnology
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76206 Requisition #
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For more than a century, Northern Trust has worked hard building our legacy of outstanding service, expertise and integrity. From a Chicago-based bank founded in 1889, we now have more than 20 international locations and 18,500 employees globally. We serve the world’s most-sophisticated clients – from sovereign wealth funds and the wealthiest individuals and families, to the most-successful hedge funds and corporate brands.

We burnished our reputation as a global leader delivering innovative investment management, asset and fund administration, fiduciary and banking solutions enabled by sophisticated, leading technology. And through it all, we continually laid a solid, forward-looking foundation on which future generations can continue growing and achieving greater.

As of March 31,2019, Northern Trust Corporation had:

$10.9 trillion in assets under custody/administration
$8.2 trillion in assets under custody
$1.2 trillion in assets under management
$122 billion in banking assets 

ROLE
A senior leadership position with 15 years IT experience and with continental reporting responsibilities. Part of the global Technical Services group reporting to the Head of Global Technical Services.

PRINCIPAL RESPONSIBILITIES
Responsible for managing an Information Services unit or function. Accountable for the performance management process and staffing for the unit. Participates in developing the strategic plan and manages the unit's expenses.
Conducts the performance management process, identifies training and development needs, and establishes performance standards for the unit.
Determines staffing needs, makes hiring and firing decisions, handles salary administration, and ensures resources are available to accomplish priorities.
Participates in developing the business unit strategic plan and sets goals and priorities based on the direction set for the unit. Follows through to ensure objectives are met.
Develops unit(s) budget and manages the expenses for the unit.
Provides leadership and guidance to staff, fostering an environment which encourages employee participation, teamwork, and communication.
Manages several services & products including, operating systems, EUC, File & Print, INC, MAC work, Asset Mgmt., Vendor mgmt., Cabling Infrastructure and Audio Visual services. Provides field services into 70+ affiliate offices across NA for all technology related issues.
Manages and controls Managed Services (Wipro) support services and engages frequently with services company, VMO and internal staffing to ensure seamless support through to end-point business customers 
Determines short and long term technology needs and develops a strategy for information services products and services. Anticipates obstacles and determines alternate strategies. 
Understands bank's business objectives and goals as they relate to the unit's products and services goals. Modifies products and services to meet the business objectives and develop solutions to obstacles presented. 
Interfaces frequently with senior partners in all areas of the bank to identify needs and ensure products and services meet their needs.
Undertakes, participates and reports on audit issues and controls throughout Information Services organisation
SKILLS / EXPERIENCE
15 years’ IT experience within a corporate environment preferably a financial institution.. 
ITIL/ITSM experience 
Experience with Service Now, Industry reporting tools and SLA/KPI measurements
Planning and organisational skills are required to perform multiple assignments.
Customer Service skills will be required to  manage competing requirements
Must be an assured individual who can interface at senior levels across business units.
Leadership and organizational skills are required to determine the unit's goals, resources needed, and to assess and develop the skills of the staff – including managed services teams
Responsible for adherence to Compliance and Audit responsibilities relating to the group at National level.
Experience in a managed services environment
Works closely with other technology teams such as Service desk, Storage, Network & Unified Messaging.

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Reasonable Accommodation
Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please email our HR Service Center or call 1-800-807-0302 (North America), +630-276-5353 (Asia Pacific), +44(0)207 982 4357 (Europe, Middle East and Africa) and let us know the nature of your request and your contact information.

Equal Employment Opportunity Statements
  • APAC EEO Statement
    • APAC EEO STATEMENT

      It is the policy and practice of Northern Trust to provide equal employment opportunities to all employees and applicants. Northern Trust does not discriminate on the basis of race, colour, religion or belief, nationality, ethnic or national origin, sex, marital status, sexual orientation, disability or age. All employment decisions will be made in a non-discriminatory manner in accordance with our obligations under the law and codes of practice. This includes human resources’ decisions relating to recruitment, terms and conditions of employment, transfers, promotions and access to learning and development.

  • Canada EEO Statement
    • Canada EEO STATEMENT

      Northern Trust is an Equal Opportunity Employer. Hiring and other employment decisions at Northern Trust are made without regard to race, colour, religion, sex, ancestry, national origin, ethnic origin, age, disability, citizenship, veteran status, sexual orientation, record of offences, marital status, family status, or any other characteristic protected by federal, provincial, or local law, regulation, or ordinance.

  • EMEA EEO Statement
    • EMEA EEO STATEMENT

      It is the policy and practice of Northern Trust to provide equal employment opportunities to all employees and applicants. Northern Trust does not discriminate on the basis of race, colour, religion or belief, nationality, ethnic or national origin, sex, marital status, sexual orientation, disability or age. All employment decisions will be made in a non-discriminatory manner in accordance with our obligations under the law and codes of practice. This includes human resources’ decisions relating to recruitment, terms and conditions of employment, transfers, promotions and access to learning and development.

  • USA EEO Statement
    • USA EEO STATEMENT

      It is the policy of The Northern Trust Company to afford equal opportunity in all phases of employment without regard to an individual's age, race, color, religion, creed, gender, national origin, citizenship status, marital status, pregnancy, sexual orientation, gender identity, gender expression, genetic tests and information, physical or mental disability, protected veteran status or any other legally protected status. EEO poster (U.S.)EEO is Law Poster Supplement