CAREERS

Head of Products and Platforms

📁
Personal Banking/Private Bankg
📅
90171 Requisition #

WHO WE ARE

Northern Trust provides innovative financial services and guidance to corporations, institutions and affluent families and individuals globally. With 130 years of financial experience and nearly 20,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service. Today, we are going through a metamorphosis – where we are embracing agile ways of working and exploring new technologies like cloud, analytics (AI, ML), microservices architecture, etc.

Our advanced Digital design systems enable us to put our valued clients and partners at the heart of our user experience.

WHY US

As a Northern Trust partner, you will be part of a flexible and collaborative work culture, which has a strong history of financial strength and stability. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company that is committed to strengthening the communities we serve.

Our talented, driven and energetic people are truly changing the face of Northern Trust. The speed with which we work, the influence of each partner and the focus to positively change the client experience is our shared purpose! People are our greatest Wealth, so if you have a genuine desire to work in a fast-paced, Agile, inclusive environment which requires teamwork, well-honed problem-solving skills, deadline management, ongoing and comprehensive communication, constant attention to detail, and a commitment to continuous improvement then seek no more!

WHO YOU ARE

As the Head of Client and Partner Products and Platforms, reporting to the Chief Digital Officer,

you will be responsible for end-to-end service delivery, including platform management and service offerings.

You believe in a non-hierarchical culture of collaboration, transparency, and trust; working with a focus on value creation, growth and serving customers with full ownership and accountability; and delivering exceptional customer and business results.

You are caught up on industry trends and also anticipate what the near future will bring.

You love seamless interfaces and have a real passion for extraordinary user experience.

Furthermore, you:

Understand customer and business needs and larger WM digital strategy and can connect the dots to deliver an informed roadmap and priorities

Own and articulate end-to-end service requirements;

Influence decision makers and manage stakeholders in order to achieve the service mission

Create partnership with and drive collaboration with internal and external parties;

Manage contracts and negotiations with external suppliers

Have a strong understanding of service and platform life cycle management; service architecture, offerings and agreements; Information Technology Infrastructure Library; underlying technical solutions; service catalog management; user experience design

Have prior experience as a senior leader in technology or project management; as COO of a digital native company or start-up; or as a product owner building software solutions

Have an advanced degree in business, technology or engineering;

Certifications in technology, data and analytics

WHAT YOU’LL DO

As part of the Digital Services leadership team, reporting to the Chief Digital Officer, you will work closely with and lead agile cross-functional teams. We cherish and nourish our diverse and inclusive culture and welcome you to help us further grow our community. We are actively exploring emerging technologies in AI, Machine Learning, Predictive Analytics, Blockchain and Decentralized Finance.

As the Head of Client and Partner Products and Platforms, you will:

Be the SPOC for all matters regarding the owned service(s), products and platform(s), deal with service portfolio management, service roadmap, life cycle planning, prioritization of initiatives, budgets, negotiations with partners and vendors, and authorization of the release of new service capabilities

Ensure that the integrated service(s) of the respective product(s)/platform(s) over time deliver value and meet stakeholders’ expectations and business’ needs

Drive service and platform maturity and performance metrics;

Perform defined tasks to monitor service delivery against service level agreements and report on status

Ensure cost efficient, stable and sustainable service operation and delivery;

Contribute to the development of functional/operational long-term strategy and annual business plans Actively work with Digital Services and IT partners to define and jointly prioritize a backlog of items and agree on delivery to improve the service

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Reasonable Accommodation
Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please email our HR Service Center or call 1-800-807-0302 (North America), +630-276-5353 (Asia Pacific), 1800-425-0333 (India), +44(0)207 982 4357 (Europe, Middle East and Africa) and let us know the nature of your request and your contact information.

Equal Employment Opportunity Statements
  • APAC/India EEO Statement
    • APAC/INDIA EEO STATEMENT

      It is the policy and practice of Northern Trust to provide equal employment opportunities to all employees and applicants. Northern Trust does not discriminate on the basis of race, colour, religion or belief, nationality, ethnic or national origin, sex, marital status, sexual orientation, disability or age. All employment decisions will be made in a non-discriminatory manner in accordance with our obligations under the law and codes of practice. This includes human resources’ decisions relating to recruitment, terms and conditions of employment, transfers, promotions and access to learning and development.

  • Canada EEO Statement
    • Canada EEO STATEMENT

      Northern Trust is an Equal Opportunity Employer. Hiring and other employment decisions at Northern Trust are made without regard to race, colour, religion, sex, ancestry, national origin, ethnic origin, age, disability, citizenship, veteran status, sexual orientation, record of offences, marital status, family status, or any other characteristic protected by federal, provincial, or local law, regulation, or ordinance.

  • EMEA EEO Statement
    • EMEA EEO STATEMENT

      It is the policy and practice of Northern Trust to provide equal employment opportunities to all employees and applicants. Northern Trust does not discriminate on the basis of race, colour, religion or belief, nationality, ethnic or national origin, sex, marital status, sexual orientation, disability or age. All employment decisions will be made in a non-discriminatory manner in accordance with our obligations under the law and codes of practice. This includes human resources’ decisions relating to recruitment, terms and conditions of employment, transfers, promotions and access to learning and development.

  • USA EEO Statement
    • USA EEO STATEMENT

      It is the policy of The Northern Trust Company to afford equal opportunity in all phases of employment without regard to an individual's age, race, color, religion, creed, gender, national origin, citizenship status, marital status, pregnancy, sexual orientation, gender identity, gender expression, genetic tests and information, physical or mental disability, protected veteran status or any other legally protected status. EEO poster (U.S.)EEO is Law Poster Supplement