Settings

CAREERS

Head of Client Services, Global Fund Services Asia

📁
Institutional Trust
📅
75455 Requisition #
Apply for Job
Share this Job
Sign Up for Job Alerts

Who we are

For more than a century, Northern Trust has worked hard building our legacy of outstanding service, expertise, and integrity. From a Chicago-based bank founded in 1889, we now have more than 20 international locations and 16,500 employees globally. We serve the world’s most-sophisticated clients – from sovereign wealth funds and the wealthiest individuals and families to the most-successful hedge funds and corporate brands.

 

Northern Trust’s international business has grown dramatically over the last decade. Some of our largest clients are located in Asia and Australia, which represents a rapidly growing client base for the company. Since 1986, we have been serving clients in Asia-Pacific (APAC), including corporate pension funds, investment managers, insurance companies, government agencies, family offices and corporations. Our intricate understanding of the region allows us to provide unique insights and strategic perspectives to our clients. Currently, we have client offices in Beijing, Hong Kong, Melbourne, Singapore, Seoul, Tokyo and Kuala Lumpur.

 

What we do

We burnished our reputation as a global leader delivering innovative investment management, asset and fund administration, fiduciary and banking solutions enabled by sophisticated, leading technology. And through it all, we continually laid a solid, forward-looking foundation on which future generations can continue growing and achieving greater.

 

What you will do

You will be responsible for managing a Relationship Management group within our Global Fund Services (GFS) business. This will involve staff management and career development, and as the leader enhancing the teams culture and performance objectives. You will allocate client accounts to relationship managers according to client needs whilst actively interacting across these client groups, to ensure service standards are maintained and key deliverables are met.

 

  1. Manages a Global Fund Services relationship management unit or function. Conducts the performance management process, identifies training and development needs, and establishes performance standards for the unit.
  2. Determines staffing needs, makes hiring and firing decisions, handles salary administration, and ensures resources are available to accomplish priorities.
  3. Allocates client accounts to relationship managers according to client needs. Maintains communication with sales staff to anticipate needs effectively and provide support when needed.
  4. Prepares and analyzes consolidated quarterly reports on new business progress for the unit and presents results to senior management.
  5. Oversees client profitability. Understands competitive environment and anticipates and identifies opportunities for cross selling, develops pricing strategies, and works with the unit to enhance profitability.
  6. Seasoned multi-disciplinary expert with extensive technical and / or business knowledge and functional expertise.
  7. Focus of role is on execution of strategic direction of business function activities.
  8. Carries out complex initiatives involving multiple disciplines and/or ambiguous issues.
  9. Displays a balanced, cross-functional perspective, liaising with the business to improve efficiency, effectiveness and productivity.
  10. Develops periodic goals, organizes the work, sets short-term priorities, monitors all activities, and ensures timely and accurate completion of the work.
  11. Provides input and support to budget management process
  12. Provides leadership and guidance to staff, fostering an environment that encourages employee participation, teamwork, and communication.

 

Your Knowledge/Skills:

  • A College or University degree and/or relevant proven work experience is preferred
  • Related Industry qualification is preferred
  • Excellent oral and written communication skills are required
  • In-depth Functional / Industry Knowledge is required
  • Highly flexible and adaptable to change
  • Technical skills / systems knowledge is required
  • Leadership and organizational skills are required to determine the Business Unit's goals, resources needed, and to assess and develop the skills of staff.

   

As of December 31, 2018, Northern Trust Corporation had:

  • $10.1 trillion in assets under custody/administration
  • $7.6 trillion in assets under custody
  • $1.1 trillion in assets under management
  • $132 billion in banking assets

 

Northern Trust is an equal opportunity employer. We aim for excellence in our efforts to recruit, develop and deploy the highest caliber workforce. Our commitment and success to a diverse workforce is evident in employee satisfaction and industry acknowledgment. For a list of all our achievements please click here.

  

For a private discussion please contact Gez Williams on +61 3 9935 8204. 

Previous Job Searches

My Profile

Create and manage profiles for future opportunities.

Go to Profile

My Submissions

Track your opportunities.

My Submissions

Similar Listings

Hong Kong, Hong Kong, Hong Kong

📁 Institutional Trust

Requisition #: 76000

Hong Kong, Hong Kong, Hong Kong

📁 Institutional Trust

Requisition #: 75408

Reasonable Accommodation
Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please email our HR Service Center or call 1-800-807-0302 (North America), +630-276-5353 (Asia Pacific), +44(0)207 982 4357 (Europe, Middle East and Africa) and let us know the nature of your request and your contact information.

Equal Employment Opportunity Statements
  • APAC EEO Statement
    • APAC EEO STATEMENT

      It is the policy and practice of Northern Trust to provide equal employment opportunities to all employees and applicants. Northern Trust does not discriminate on the basis of race, colour, religion or belief, nationality, ethnic or national origin, sex, marital status, sexual orientation, disability or age. All employment decisions will be made in a non-discriminatory manner in accordance with our obligations under the law and codes of practice. This includes human resources’ decisions relating to recruitment, terms and conditions of employment, transfers, promotions and access to learning and development.

  • Canada EEO Statement
    • Canada EEO STATEMENT

      Northern Trust is an Equal Opportunity Employer. Hiring and other employment decisions at Northern Trust are made without regard to race, colour, religion, sex, ancestry, national origin, ethnic origin, age, disability, citizenship, veteran status, sexual orientation, record of offences, marital status, family status, or any other characteristic protected by federal, provincial, or local law, regulation, or ordinance.

  • EMEA EEO Statement
    • EMEA EEO STATEMENT

      It is the policy and practice of Northern Trust to provide equal employment opportunities to all employees and applicants. Northern Trust does not discriminate on the basis of race, colour, religion or belief, nationality, ethnic or national origin, sex, marital status, sexual orientation, disability or age. All employment decisions will be made in a non-discriminatory manner in accordance with our obligations under the law and codes of practice. This includes human resources’ decisions relating to recruitment, terms and conditions of employment, transfers, promotions and access to learning and development.

  • USA EEO Statement
    • USA EEO STATEMENT

      It is the policy of The Northern Trust Company to afford equal opportunity in all phases of employment without regard to an individual's age, race, color, religion, creed, gender, national origin, citizenship status, marital status, pregnancy, sexual orientation, gender identity, gender expression, genetic tests and information, physical or mental disability, protected veteran status or any other legally protected status. EEO poster (U.S.)EEO is Law Poster Supplement