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Personal Trust
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77466 Requisition #
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About The Role:

A Fiduciary Account Manager acts as the day to day client contact for our family members, family offices and their nominated representatives. They manage all of the fiduciary aspects of the relationship, also acting as a central point of contact internally and working closely with the Relationship Manager to provide the level of service clients expect from Northern Trust. 

Role Duties: 

• Maintains a working knowledge of and utilises fiduciary knowledge and experience to identify opportunities for relationship enhancement; 
• Works collaboratively with internal partners and external advisors in identifying client needs and
solutions.
• Hosting, co-ordinating and minuting client related board meetings and decisions.
• Manages assigned account base of wealth management clients by working with clients and their advisors to develop a thorough understanding of the client’s needs and goals. 
• Exhibits developing knowledge of fiduciary duties and applicable laws, including trust and tax law, estate planning techniques, financial planning, asset management and prudent investment principles.

• Exhibits developing knowledge of fiduciary standards and practices, applies fiduciary knowledge and judgment to fiduciary relationships. Understands and complies with internal policies, processes and procedures to effect prudent risk management and judgment. Recognizes fiduciary risk issues and seeks appropriate resolution.
• Seeks continued development of fiduciary and advisory skills through training and experience.

CLIENT SERVICING

 Building trusted client relationships through engagement, effective communication and actions.
 Responding to client instructions immediately and queries within 24 hours
 Informing clients of any substantive changes to processes and procedures adopted by Northern Trust.
 Navigate Northern Trust on behalf of the client and their needs. 
 Proactively work with clients to minimize risk and anticipate needs.
 Escalate client concerns in a timely and accurate manner.

CLIENT MEETINGS

 Assist the Relationship Manager with the client service review meetings e.g. preparation of presentations, preparation and distribution of agendas.
 Prepare call reports in conjunction with the Relationship manager within 48 hours of the meeting.
 Follow up with internal parties on any queries/issues which arise from meetings within 24 hours.

DOCUMENTATION/ADMINISTRATION

 Maintain all documentation/files as appropriate to each client relationship. 
 Coordinate all requests from clients with regard to account opening/closing, global markets and authorised signatories.
 Update Service Level Descriptions and Account Sheets as appropriate.
The successful candidate will benefit from having:

 STEP or ICSA Qualification
 Experience of co-ordinating, attending and minuting board meetings and decisions
 Knowledge of fiduciary standards and financial products and services
 Tax and applicable laws and regulations usually acquired through training, seminars, law school or related experience
 Direct experience in interacting with demanding clients or prospects and meeting their needs
 Excellent organizational skills and comfort in prioritizing competing demands 
 Ability to perform under pressure and to be flexible with working when required
 Excellent written and verbal communication skills 
 Self- motivated
 An understanding of the global custody industry

The competencies that would be valuable for this role include:

• Communication
• Focused client relationships
• Time management
• Adaptable/flexible
• Team focused

About Northern Trust:

Northern Trust provides innovative financial services and guidance to corporations, institutions and affluent families and individuals globally. With 130 years of financial experience and nearly 20,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service. 

Working with Us:

As a Northern Trust partner, you will be part of a flexible and collaborative work culture, which has a strong history of financial strength and stability. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company that is committed to strengthening the communities we serve! 
               
We recognize the value of inclusion and diversity in culture, in thought, and in experience, which is why Forbes ranked us the top employer for Diversity in 2018. 

We’d love to learn more about how your interests and experience could be a fit with one of the world’s most admired and ethical companies. Build your career with us and apply today.



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Reasonable Accommodation
Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please email our HR Service Center or call 1-800-807-0302 (North America), +630-276-5353 (Asia Pacific), +44(0)207 982 4357 (Europe, Middle East and Africa) and let us know the nature of your request and your contact information.

Equal Employment Opportunity Statements
  • APAC EEO Statement
    • APAC EEO STATEMENT

      It is the policy and practice of Northern Trust to provide equal employment opportunities to all employees and applicants. Northern Trust does not discriminate on the basis of race, colour, religion or belief, nationality, ethnic or national origin, sex, marital status, sexual orientation, disability or age. All employment decisions will be made in a non-discriminatory manner in accordance with our obligations under the law and codes of practice. This includes human resources’ decisions relating to recruitment, terms and conditions of employment, transfers, promotions and access to learning and development.

  • Canada EEO Statement
    • Canada EEO STATEMENT

      Northern Trust is an Equal Opportunity Employer. Hiring and other employment decisions at Northern Trust are made without regard to race, colour, religion, sex, ancestry, national origin, ethnic origin, age, disability, citizenship, veteran status, sexual orientation, record of offences, marital status, family status, or any other characteristic protected by federal, provincial, or local law, regulation, or ordinance.

  • EMEA EEO Statement
    • EMEA EEO STATEMENT

      It is the policy and practice of Northern Trust to provide equal employment opportunities to all employees and applicants. Northern Trust does not discriminate on the basis of race, colour, religion or belief, nationality, ethnic or national origin, sex, marital status, sexual orientation, disability or age. All employment decisions will be made in a non-discriminatory manner in accordance with our obligations under the law and codes of practice. This includes human resources’ decisions relating to recruitment, terms and conditions of employment, transfers, promotions and access to learning and development.

  • USA EEO Statement
    • USA EEO STATEMENT

      It is the policy of The Northern Trust Company to afford equal opportunity in all phases of employment without regard to an individual's age, race, color, religion, creed, gender, national origin, citizenship status, marital status, pregnancy, sexual orientation, gender identity, gender expression, genetic tests and information, physical or mental disability, protected veteran status or any other legally protected status. EEO poster (U.S.)EEO is Law Poster Supplement