CAREERS

Consultant, Client Services GFS

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Client Services
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83039 Requisition #
The Client Services Consultant is a key member of the GFS Investor Servicing/Transfer Agency team. This role will focus on servicing clients in the Private funds space.  The candidate will have an opportunity to work directly with large and complex GFS clients.  Responsibilities will include:   facilitating accurate and timely client deliverables, managing client change requests, overseeing deliverables,  and handling client specific issue-resolution.  

Duties and Responsibilities: 

1. Oversee service levels to dedicated clients by ensuring the timely and accurate delivery of client reporting.  Collaborate closely with business teams to facilitate best in class service.  
2. Attend operational meetings with clients. Represent the Transfer Agency and maintain strong awareness of TA related initiatives to provide clients insight on new efficiencies, regulatory initiatives, and overall services. 
3. Prepare presentation materials for client Due Diligence meetings. Attend client meetings and provide business updates. 
4. Operate independently and maintain in-depth knowledge of the business unit and team functions. 
5. Develop in depth understanding of clients’ products and servicing needs. Ensure proper support across teams and plan for future development needs. 
6. Manage client change initiatives across teams and business units as needed. Conduct detailed process analysis to understand client requests and inquiries.  Provide consultative support to address clients’ business needs.  
7. Cultivate and maintain working relationship with Relationship Managers, Client Service Delivery Managers and other Service Managers to ensure client service needs are met. 
8. Act as the key client contact within area of expertise and follow up on day-to-day client queries and issue resolution. 
9. Assist client(s) and partners with complex problem resolutions.
10. Address servicing issues with urgency. Lead efforts to identify root causes and preventative measures. 
11. Provide technical expertise for new or complex products/services.  Oversee the implementation of new processes to support these products/services on an ongoing basis to ensure that client needs are met. 
12. Maintain working knowledge of service level agreements as relates to job function and division deliverables.
13. Provide management reporting on transactions, including statistics on volume, productivity, new development and service impact to clients. 
14. Interact with various operations areas to improve client specific processes. 

Knowledge/Skills:

Broad understanding of partnership structures and group trusts
Excellent oral and written communication skills 
Strong analytical and problem solving skills 
Ability to prioritize and multi-task
Works with a sense of urgency

Experience Required:

A College or University degree and/or 3+ years relevant proven work experience 
Previous Financial Industry experience a plus
Previous Client Service experience in a service oriented environment

About Northern Trust:

Northern Trust provides innovative financial services and guidance to corporations, institutions and affluent families and individuals globally. With 130 years of financial experience and nearly 20,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service. 

Working with Us:

As a Northern Trust partner, you will be part of a flexible and collaborative work culture, which has a strong history of financial strength and stability. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company that is committed to strengthening the communities we serve!            
    
We recognize the value of inclusion and diversity in culture, in thought, and in experience, which is why Forbes ranked us the top employer for Diversity in 2018. 

We’d love to learn more about how your interests and experience could be a fit with one of the world’s most admired and ethical companies. Build your career with us and apply today.

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Reasonable Accommodation
Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please email our HR Service Center or call 1-800-807-0302 (North America), +630-276-5353 (Asia Pacific), 1800-425-0333 (India), +44(0)207 982 4357 (Europe, Middle East and Africa) and let us know the nature of your request and your contact information.

Equal Employment Opportunity Statements
  • APAC/India EEO Statement
    • APAC/INDIA EEO STATEMENT

      It is the policy and practice of Northern Trust to provide equal employment opportunities to all employees and applicants. Northern Trust does not discriminate on the basis of race, colour, religion or belief, nationality, ethnic or national origin, sex, marital status, sexual orientation, disability or age. All employment decisions will be made in a non-discriminatory manner in accordance with our obligations under the law and codes of practice. This includes human resources’ decisions relating to recruitment, terms and conditions of employment, transfers, promotions and access to learning and development.

  • Canada EEO Statement
    • Canada EEO STATEMENT

      Northern Trust is an Equal Opportunity Employer. Hiring and other employment decisions at Northern Trust are made without regard to race, colour, religion, sex, ancestry, national origin, ethnic origin, age, disability, citizenship, veteran status, sexual orientation, record of offences, marital status, family status, or any other characteristic protected by federal, provincial, or local law, regulation, or ordinance.

  • EMEA EEO Statement
    • EMEA EEO STATEMENT

      It is the policy and practice of Northern Trust to provide equal employment opportunities to all employees and applicants. Northern Trust does not discriminate on the basis of race, colour, religion or belief, nationality, ethnic or national origin, sex, marital status, sexual orientation, disability or age. All employment decisions will be made in a non-discriminatory manner in accordance with our obligations under the law and codes of practice. This includes human resources’ decisions relating to recruitment, terms and conditions of employment, transfers, promotions and access to learning and development.

  • USA EEO Statement
    • USA EEO STATEMENT

      It is the policy of The Northern Trust Company to afford equal opportunity in all phases of employment without regard to an individual's age, race, color, religion, creed, gender, national origin, citizenship status, marital status, pregnancy, sexual orientation, gender identity, gender expression, genetic tests and information, physical or mental disability, protected veteran status or any other legally protected status. EEO poster (U.S.)EEO is Law Poster Supplement