CAREERS

Consultant, Client Service Investment Operations,

📁
Operations/Securities
📅
92492 Requisition #

Responsible for record keeping relationships for Corporate and Institutional Services Clients. Serves as the primary contact for record keeper and internal partner areas in overseeing daily participant activity. Communicates regularly with record keepers and internal partners ensuring that service needs and expectations are being met.

 

Utilizes knowledge of Northern Trust processes, record keeping processes and fund valuations to provide guidance on complex issues and to serve as a technical resource for Client Servicing and Record keeping Relationship Analysts. Leads record keeping events/client process changes by coordinating record keeping and Trust activities.

 

  1. Coordinates daily recordkeeping relationships as assigned.
  2. Oversees daily participant activity. Works closely with Fund Accounting and Daily Valuation Operations teams to resolve any issues in a timely manner.
  3. Reviews company stock liquidity trades for clients and acts as reviewer of liquidity calculations and transactions initiated by Recordkeeping Relationship Analysts.
  4. Manages rebalancing process for client portfolios, including the calculation and initiation of Mutual Fund, Collective Fund trades as well as associated cash movements.
  5. Receives inquiries from recordkeeper and partners, oversees transaction processing (including stock liquidity processing), handles inquiry resolution, obtains appropriate documentation and ensures accurate and timely follow-up with recordkeepers and partners.
  6. Researches and resolves complex exceptions and coordinates corrective entries and preventative processes.
  7. Communicates daily, or as needed, with recordkeeper and partner areas, especially client service teams regarding client account activity.
  8. Identifies service efficiency enhancements, process and service delivery improvements using creative and proactive measures.
  9. Works with recordkeeper and partner areas on client structural changes, including maintaining action plans related to client changes.
  10. Initiate periodic meetings with recordkeeper to review service levels and other ongoing service initiatives. Prepares call reports, as necessary, and communicates to service team.
  11. Coordinates process initiatives/communication with Client Servicing and Compliance.
  12. Acts in a leadership role and as a technical resource or subject matter expert for Client Servicing and Recordkeeping Relationship Analysts.

Qualifications

 

The successful candidate will benefit from having:

 

4 or more years of experience with master trust/ custody products, investment operations or direct record keeping services with an emphasis on 401(k)/defined contribution plans.

 

Client service experience/exposure.

 

Knowledge of record keeping processes, acquired through related experience, related to 401(k)/defined contribution plans including fund valuations, unitization and investments.

General business knowledge, including fund accounting and client servicing usually acquired through coursework and on the job training, is required to oversee client transactions.

Analytical, problem solving, and organizational skills, required to identify and resolve account issues.

About Northern Trust:

Northern Trust provides innovative financial services and guidance to corporations, institutions and affluent families and individuals globally. With over 130 years of financial experience and nearly 20,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.

Working with Us:

As a Northern Trust partner, you will be part of a flexible and collaborative work culture, which has a strong history of financial strength and stability. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company that is committed to strengthening the communities we serve!                

We recognize the value of inclusion and diversity in culture, in thought, and in experience, which is why we are honored to receive the following awards in 2021:

  • Gender Equality Index Member, Bloomberg
  • Top Financial & Banking CompanyBlack EOE Journal, Hispanic Network Magazine, Professional WOMAN'S Magazine

 

We’d love to learn more about how your interests and experience could be a fit with one of America’s best banks and most sustainable companies! Build your career with us and apply today.

 

 

 

 

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Reasonable Accommodation
Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please email our HR Service Center or call 1-800-807-0302 (North America), +630-276-5353 (Asia Pacific), 1800-425-0333 (India), +44(0)207 982 4357 (Europe, Middle East and Africa) and let us know the nature of your request and your contact information.

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    • APAC/INDIA EEO STATEMENT

      It is the policy and practice of Northern Trust to provide equal employment opportunities to all employees and applicants. Northern Trust does not discriminate on the basis of race, colour, religion or belief, nationality, ethnic or national origin, sex, marital status, sexual orientation, disability or age. All employment decisions will be made in a non-discriminatory manner in accordance with our obligations under the law and codes of practice. This includes human resources’ decisions relating to recruitment, terms and conditions of employment, transfers, promotions and access to learning and development.

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