CAREERS

Consultant, App Support - NTAM Front Office

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InformationTechnology
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85680 Requisition #

About Northern Trust:
Northern Trust provides innovative financial services and guidance to corporations, institutions and affluent families and individuals globally. With 130 years of financial experience and nearly 20,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service. 


Working with Us:
As a Northern Trust partner, you will be part of a flexible and collaborative work culture, which has a strong history of financial strength and stability. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company that is committed to strengthening the communities we serve!                

We recognize the value of inclusion and diversity in culture, in thought, and in experience, which is why Forbes ranked us the top employer for Diversity in 2018. 

We’d love to learn more about how your interests and experience could be a fit with one of the world’s most admired and ethical companies. Build your career with us and apply today.

ISS NTAM Production Maintenance and Support organization is looking for a Technical Support Consultant who can work under general supervision (but works independently), responsible for day-to-day production support for multiple Asset Management Front Office and trade routing applications.  ISS NTAM Production maintenance and Support organization is responsible for 24x7 production support across globe (APAC, EMEA and North America) for various applications of the Asset Management business units at Northern Trust Company. 

NTAM Application Support has responsibility for the technical support of our Asset Management portfolio and order management, trade routing, and other top 100 applications. This role will support our NTAM business and operations partners and clients and will liaise with upstream and downstream application teams. 

The ideal candidates will be self-starters with excellent communication skills and a solid understanding of technology in a financial institution, including trade applications.  Some night/weekend may be required from time to time. Candidate should be available Monday – Friday with individual schedules based on coverage rotation/duties.

PRINCIPAL RESPONSIBILITIES: 

•    Candidate will be responsible to provide L1/L2/L3 Support, Monitor and provide support to production streams and provide expert knowledge on all workflow designs for supported applications.
•    Candidate should be able to troubleshoot (review, analyze and resolve) production issue including job failure, and able to apply code fix on need basis. 
•    Candidate should be able to work with Business partners to analyze and resolve their queries and ensure compliance to all controlled processes according to business and IT requirement.
•    Develop and maintain professional relationship with all stakeholders within IT and Business teams and provide support.
•    Monitor and attend to all alerts and escalate production issues as needed to relevant teams and management. 
•    Coordinate with various teams including offshore support staff and raise support ticket for all issues, analyze root cause and assist in efficient resolution of all production processes.
•    Candidate will be responsible to attend on-call after office hours including weekend to support High and Critical production issue. 
•    Actively contribute to the supportability of the applications as well as continuous service improvement projects. 
•    Develop understanding of NT’s systems and products utilizing reference materials and support procedures.
•    Present IT in a professional manner, exhibit customer service values in line with NT’s A Approach. 
•    Adherence to corporate standards at all times. 
 

SKILLS / EXPERIENCE: 

•    5-7 years of experience in a technical business facing (face to face) role within a financial institution or similar preferred.
•    Strong communication and interpersonal skills, along with a solid technical background are essential as is the ability to multitask in a fast paced environment. The ideal candidate can explain technical issues in layman’s terms and translate business needs to technology teams and back. 
•    Team player will be working as part of a global support team, cross training and supporting multiple critical Asset management front office applications.
•    Experience in incident management, understanding of ticket workflows and use of escalation. Experience with ServiceNow is beneficial. 
•    Problem resolution in an analytical and logical manner, to troubleshoot root cause and resolve production incidents. 
•    Works closely with other technology teams such as Development, Infrastructure and vended software support teams. 
•    Individuals who embrace AGILE principles and practices
o    Experience in SCRUM and KANBAN framework
•    Experience in XP and DevOps technical practices
•    Extensive Knowledge of .NET
•    Extensive Knowledge of Oracle (SQL  and PL/SQL)
•    Extensive Knowledge of MS SQL 
•    Extensive Knowledge of Unix/Linux Commands and scripting
•    Knowledge of Perl Scripting
•    Knowledge of Java 
 

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Reasonable Accommodation
Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please email our HR Service Center or call 1-800-807-0302 (North America), +630-276-5353 (Asia Pacific), 1800-425-0333 (India), +44(0)207 982 4357 (Europe, Middle East and Africa) and let us know the nature of your request and your contact information.

Equal Employment Opportunity Statements
  • APAC/India EEO Statement
    • APAC/INDIA EEO STATEMENT

      It is the policy and practice of Northern Trust to provide equal employment opportunities to all employees and applicants. Northern Trust does not discriminate on the basis of race, colour, religion or belief, nationality, ethnic or national origin, sex, marital status, sexual orientation, disability or age. All employment decisions will be made in a non-discriminatory manner in accordance with our obligations under the law and codes of practice. This includes human resources’ decisions relating to recruitment, terms and conditions of employment, transfers, promotions and access to learning and development.

  • Canada EEO Statement
    • Canada EEO STATEMENT

      Northern Trust is an Equal Opportunity Employer. Hiring and other employment decisions at Northern Trust are made without regard to race, colour, religion, sex, ancestry, national origin, ethnic origin, age, disability, citizenship, veteran status, sexual orientation, record of offences, marital status, family status, or any other characteristic protected by federal, provincial, or local law, regulation, or ordinance.

  • EMEA EEO Statement
    • EMEA EEO STATEMENT

      It is the policy and practice of Northern Trust to provide equal employment opportunities to all employees and applicants. Northern Trust does not discriminate on the basis of race, colour, religion or belief, nationality, ethnic or national origin, sex, marital status, sexual orientation, disability or age. All employment decisions will be made in a non-discriminatory manner in accordance with our obligations under the law and codes of practice. This includes human resources’ decisions relating to recruitment, terms and conditions of employment, transfers, promotions and access to learning and development.

  • USA EEO Statement
    • USA EEO STATEMENT

      It is the policy of The Northern Trust Company to afford equal opportunity in all phases of employment without regard to an individual's age, race, color, religion, creed, gender, national origin, citizenship status, marital status, pregnancy, sexual orientation, gender identity, gender expression, genetic tests and information, physical or mental disability, protected veteran status or any other legally protected status. EEO poster (U.S.)EEO is Law Poster Supplement