Settings

CAREERS

Client Services, Sr. Consultant - Global Fund Services

📁
Client Services
📅
76627 Requisition #
Apply for Job
Share this Job
Sign Up for Job Alerts

Northern Trust Global Fund Services provides a comprehensive range of middle and-back office services for a wide spectrum of investment managers and asset classes.  As part of this business, the Fund Administration group provides a full suite of fund administration and related services including fund consulting, fund accounting, partnership accounting, transfer agency, management company, trustee and fiduciary services, regulatory and financial reporting and much more.  
The candidate will be responsible for service and delivery to multiple clients within Fund Accounting by supporting clients’ use of and ongoing development of the strategic reporting platform.  The candidate will participate in onboarding new clients onto the platform as well as conversion of existing clients onto the platform.  The candidate will support the ongoing evolution of the platform and support the strategic goals of the client reporting program.


PRIMARY DUTIES
Responsible for service and delivery to one or multiple clients within their area of specialization (Custody, Fund Accounting, Transfer Agency or Middle Office Outsourcing
Ensures and maintains client service levels to dedicated client/s by ensuring the timely and accurate delivery of reports/information, attends operational meetings both internally and externally with key client(s)
Operates independently; has in-depth knowledge of business unit/ function.
Cultivates and maintains working relationship with Relationship Managers, Client Service Delivery Managers and other Client Service Managers to ensure client service needs are met
Acts as the key client contact for the strategic reporting platform and follows up on day-to-day client queries and issue resolution
Responsible for identifying and addressing service issues as and when they arise
Provides technical expertise for the client reporting platform and oversees the implementation of new processes to support this platform on an ongoing basis to ensure that client needs are met
Assists client(s) and partners with complex problem resolution
Interacts with various operations areas to improve processes, oversee software installations, and research processing problems or resolve client inquiries
Strategic in developing, implementing and administering programs within the client reporting program

KNOWLEDGE & SKILLS REQUIRED
Excellent oral and written communication skills are required
Knowledge of financial industry operations, including fiduciary services and use of trust systems is required
Analytical and problem solving skills is required.
The ability to multitask and prioritize ongoing projects against day-to-day inquiries and issues.


QUALIFICATIONS
A College or University degree and/or 4-6 years of relevant proven work experience is required.
Previous experience in financial industry operations, particularly fund administration, accounting, or investment operations.
Previous exposure to business process management and development and technology enhancement.
Client service experience is a plus.


For more than a century, Northern Trust has worked hard building our legacy of outstanding service, expertise and integrity. From a Chicago-based bank founded in 1889, we now have more than 20 international locations and 18,500 employees globally. We serve the world’s most-sophisticated clients – from sovereign wealth funds and the wealthiest individuals and families, to the most-successful hedge funds and corporate brands.


We burnished our reputation as a global leader delivering innovative investment management, asset and fund administration, fiduciary and banking solutions enabled by sophisticated, leading technology. And through it all, we continually laid a solid, forward-looking foundation on which future generations can continue growing and achieving greater.


As of March 31,2019, Northern Trust Corporation had:

$10.9 trillion in assets under custody/administration
$8.2 trillion in assets under custody
$1.2 trillion in assets under management
$122 billion in banking assets

Previous Job Searches

My Profile

Create and manage profiles for future opportunities.

Go to Profile

My Submissions

Track your opportunities.

My Submissions

Similar Listings

United States, Illinois, Chicago

📁 Client Services

Requisition #: 19025

United States, Illinois, Chicago

📁 Client Services

Requisition #: 19032

United States, Illinois, Chicago

📁 Client Services

Requisition #: 77060

Reasonable Accommodation
Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please email our HR Service Center or call 1-800-807-0302 (North America), +630-276-5353 (Asia Pacific), +44(0)207 982 4357 (Europe, Middle East and Africa) and let us know the nature of your request and your contact information.

Equal Employment Opportunity Statements
  • APAC EEO Statement
    • APAC EEO STATEMENT

      It is the policy and practice of Northern Trust to provide equal employment opportunities to all employees and applicants. Northern Trust does not discriminate on the basis of race, colour, religion or belief, nationality, ethnic or national origin, sex, marital status, sexual orientation, disability or age. All employment decisions will be made in a non-discriminatory manner in accordance with our obligations under the law and codes of practice. This includes human resources’ decisions relating to recruitment, terms and conditions of employment, transfers, promotions and access to learning and development.

  • Canada EEO Statement
    • Canada EEO STATEMENT

      Northern Trust is an Equal Opportunity Employer. Hiring and other employment decisions at Northern Trust are made without regard to race, colour, religion, sex, ancestry, national origin, ethnic origin, age, disability, citizenship, veteran status, sexual orientation, record of offences, marital status, family status, or any other characteristic protected by federal, provincial, or local law, regulation, or ordinance.

  • EMEA EEO Statement
    • EMEA EEO STATEMENT

      It is the policy and practice of Northern Trust to provide equal employment opportunities to all employees and applicants. Northern Trust does not discriminate on the basis of race, colour, religion or belief, nationality, ethnic or national origin, sex, marital status, sexual orientation, disability or age. All employment decisions will be made in a non-discriminatory manner in accordance with our obligations under the law and codes of practice. This includes human resources’ decisions relating to recruitment, terms and conditions of employment, transfers, promotions and access to learning and development.

  • USA EEO Statement
    • USA EEO STATEMENT

      It is the policy of The Northern Trust Company to afford equal opportunity in all phases of employment without regard to an individual's age, race, color, religion, creed, gender, national origin, citizenship status, marital status, pregnancy, sexual orientation, gender identity, gender expression, genetic tests and information, physical or mental disability, protected veteran status or any other legally protected status. EEO poster (U.S.)EEO is Law Poster Supplement