CAREERS

Client Service Representative (Investment Management Liaison Group)

📁
Operations/Securities
📅
77376 Requisition #

About Northern Trust

 

Northern Trust provides innovative financial services and guidance to corporations, institutions and affluent families and individuals globally. With 130 years of financial experience and nearly 20,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.

 

Working with Us

 

As a Northern Trust partner, you will be part of a flexible and collaborative work culture, which has a strong history of financial strength and stability. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company that is committed to strengthening the communities we serve! 

 

We recognize the value of inclusion and diversity in culture, in thought, and in experience, which is why Forbes ranked us the top employer for Diversity in 2018.

 

We’d love to learn more about how your interests and experience could be a fit with one of the world’s most admired and ethical companies. Build your career with us and apply today!

 

Want to learn more about our company? Visit www.northerntrust.com

We are a leading global financial institution

 

The Role

   

Asia-Pacific Investment Manager Liaison Group (APIMLG) is the single point of contact for investment managers and internally managed clients into Northern Trust.  APIMLG Custody Servicing is responsible for delivering outstanding service to managers and clients of every size and level of sophistication, facilitating communication and simplifying information flow between/among partners. 

 

The client service representative will serve as the primary contact for investment management firms or client investment managers on the following: 

  • Domestic and international trade communication and settlement issues, including funding and facilitation of execution of foreign exchange where applicable.
  •  Monitors daily activity of portfolio. Responsible for daily management across portfolios, follow-up on cash management or reconciliation items, corporate action or income issues, etc
  • Handling of queries from Asian-based Investment managers. Works through issues and adding value to the relationship, ensuring high quality service delivery.

Responsibilities:

  •  Acts as the primary contact for investment management firms on day to day operational needs relating to clients accounts held at the Bank.  Service all partners, investment managers and clients daily with the flexibility and commitment necessary to meet expectations/requirements and respond appropriately to any situation.
  • Communicate issues and recommend solutions directly to investment managers, clients, and partners.  Work efficiently to resolve client/IM issues.  Initiate client/IM communication to add value to the relationship where applicable/possible.
  • Monitors overall account status. Assesses impact of certain transactions on total account relationship.
  • Responsible for follow-up on cash management or overdraft issues. Determines appropriate action to take and follow-up with internal and external parties as appropriate.
  • Coordinates daily contact with Investment Managers regarding client account activities. Informs managers of any exceptions and proposed steps for resolutions.
  • Stays abreast of changes in the various securities markets, as well as new or existing NT products or services.
  • Identifies service efficiency enhancements, process improvements and service delivery using creative and proactive measures.
  • Researches and resolves processing inquiries and facilitates or prepares correcting entries including reversals and rejects.
  • Adheres to all policies and procedures and assists in updating as needed in order to help identify, assess, monitor, and control risk.

Qualifications  

  • Degree within Finance or Business or diploma holders with relevant experience
  • Strong analytical skills
  • Strong communication skills – verbal and written.
  • Adherence to Standards & Procedures
  • Problem solving
  • Promotion of best practices
  • Having a good overall knowledge of the global custody/securities business
  • Be a ‘self starter’ with positive “attitude” and able to work on own initiative as well as within a collaborative team environment
  • Experience working effectively within a global organization/environment
  • Solution oriented
  • Ability to build and maintain internal and external network of contacts
  • Treat colleagues and all individuals with respect; embrace diversity
  • IT savvy (excel, macro etc) and can pick up system application fast with knowledge on process streamlining will be a plus

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Reasonable Accommodation
Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please email our HR Service Center or call 1-800-807-0302 (North America), +630-276-5353 (Asia Pacific), +44(0)207 982 4357 (Europe, Middle East and Africa) and let us know the nature of your request and your contact information.

Equal Employment Opportunity Statements
  • APAC EEO Statement
    • APAC EEO STATEMENT

      It is the policy and practice of Northern Trust to provide equal employment opportunities to all employees and applicants. Northern Trust does not discriminate on the basis of race, colour, religion or belief, nationality, ethnic or national origin, sex, marital status, sexual orientation, disability or age. All employment decisions will be made in a non-discriminatory manner in accordance with our obligations under the law and codes of practice. This includes human resources’ decisions relating to recruitment, terms and conditions of employment, transfers, promotions and access to learning and development.

  • Canada EEO Statement
    • Canada EEO STATEMENT

      Northern Trust is an Equal Opportunity Employer. Hiring and other employment decisions at Northern Trust are made without regard to race, colour, religion, sex, ancestry, national origin, ethnic origin, age, disability, citizenship, veteran status, sexual orientation, record of offences, marital status, family status, or any other characteristic protected by federal, provincial, or local law, regulation, or ordinance.

  • EMEA EEO Statement
    • EMEA EEO STATEMENT

      It is the policy and practice of Northern Trust to provide equal employment opportunities to all employees and applicants. Northern Trust does not discriminate on the basis of race, colour, religion or belief, nationality, ethnic or national origin, sex, marital status, sexual orientation, disability or age. All employment decisions will be made in a non-discriminatory manner in accordance with our obligations under the law and codes of practice. This includes human resources’ decisions relating to recruitment, terms and conditions of employment, transfers, promotions and access to learning and development.

  • USA EEO Statement
    • USA EEO STATEMENT

      It is the policy of The Northern Trust Company to afford equal opportunity in all phases of employment without regard to an individual's age, race, color, religion, creed, gender, national origin, citizenship status, marital status, pregnancy, sexual orientation, gender identity, gender expression, genetic tests and information, physical or mental disability, protected veteran status or any other legally protected status. EEO poster (U.S.)EEO is Law Poster Supplement