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CLIENT SERVICE REPRESENTATIVE - IMLG

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Operations/Securities
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76421 Requisition #
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Role Purpose:

Investment Manager Liaison Group (IMLG) is responsible for providing operational support and high quality service to the Investment Managers around the world, appointed by the bank’s institutional trust and custody client base.

The Client Service Representative acts as the principle point of contact and advocate (for both investment managers and partners) for any custody service delivery issues or concerns.

The Client Service Representative fully understands investment manager expectations regarding custody service delivery and is ultimately responsible for ensuring complete client satisfaction specific to Northern Trust’s custody service offering.

The Client Service Representative performs the principle responsibilities in line with documented procedures and “best practice” guides.

Key Responsibilities: 
The principal responsibilities of the Client Service Representative may include, but may not be limited to, the following;

To act as the primary point of contact for all custody related queries from the Investment Manager.
Responsible for maintaining and enhancing service provided to the Investment Manager.
Ownership, management and resolution of all Investment Manager queries
Awareness of transition activity linked to the Investment Manager
Identifies and manages resolution of service delivery root causes.
Initiates frequent, proactive communication with the Investment Manager daily contacts to verify perceived levels of satisfaction and demonstrate proactive service.
Participates in Service Reviews as required.
Build and maintain strong relationships with all internal partners.
 

Risk Management
Maintain and monitor all investment manager data and standing instructions.
Monitoring and resolution of cash and stock exceptions.
Ensure day to day funding requirements are in line with investment manager standing instructions.
Resolves all ASL situations in a timely manner. 
Ensure compliance with all NT risk policies and adherence to ‘Best Practice’ documents.

Account Administration
Coordinates / manages sub-account openings as directed by the Investment Manager

The successful candidate will benefit from having: 

Strong aptitude to learn Global Custody operational knowledge
Ability to develop knowledge of Northern Trust products and services
Proven Client/Customer Service expertise
Ability to work under pressure to achieve the multiple daily deadlines for client deliverables, with a mature approach
Ability to work within a team
Ability to plan and prioritise their day to day workload to meet client deadlines
Good written and oral communication skills essential to the role
Ability to review and resolve daily queries
Demonstrates an excellent understanding of risk associated with the role

About Northern Trust 

For more than a century, Northern Trust has worked hard building our legacy of outstanding service, expertise and integrity. From a Chicago-based bank founded in 1889, we now have more than 20 international locations and 18,500 employees globally. We serve the world’s most-sophisticated clients – from sovereign wealth funds and the wealthiest individuals and families, to the most-successful hedge funds and corporate brands.

We burnished our reputation as a global leader delivering innovative investment management, asset and fund administration, fiduciary and banking solutions enabled by sophisticated, leading technology. And through it all, we continually laid a solid, forward-looking foundation on which future generations can continue growing and achieving greater.

Northern Trust proudly cultivates a diverse workforce, to serve our diverse client base. We strongly believe that diversity of experience contributes to a broader collective perspective that will consistently lead to a better company. We encourage applications from the best regardless of ethnicity, gender, gender identity, age, nationality, disability, sexual orientation, education, socio-economic background, parental and caring status, or religion. 

As of March 31,2019, Northern Trust Corporation had:

$10.9 trillion in assets under custody/administration
$8.2 trillion in assets under custody
$1.2 trillion in assets under management
$122 billion in banking assets 
 


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Reasonable Accommodation
Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please email our HR Service Center or call 1-800-807-0302 (North America), +630-276-5353 (Asia Pacific), +44(0)207 982 4357 (Europe, Middle East and Africa) and let us know the nature of your request and your contact information.

Equal Employment Opportunity Statements
  • APAC EEO Statement
    • APAC EEO STATEMENT

      It is the policy and practice of Northern Trust to provide equal employment opportunities to all employees and applicants. Northern Trust does not discriminate on the basis of race, colour, religion or belief, nationality, ethnic or national origin, sex, marital status, sexual orientation, disability or age. All employment decisions will be made in a non-discriminatory manner in accordance with our obligations under the law and codes of practice. This includes human resources’ decisions relating to recruitment, terms and conditions of employment, transfers, promotions and access to learning and development.

  • Canada EEO Statement
    • Canada EEO STATEMENT

      Northern Trust is an Equal Opportunity Employer. Hiring and other employment decisions at Northern Trust are made without regard to race, colour, religion, sex, ancestry, national origin, ethnic origin, age, disability, citizenship, veteran status, sexual orientation, record of offences, marital status, family status, or any other characteristic protected by federal, provincial, or local law, regulation, or ordinance.

  • EMEA EEO Statement
    • EMEA EEO STATEMENT

      It is the policy and practice of Northern Trust to provide equal employment opportunities to all employees and applicants. Northern Trust does not discriminate on the basis of race, colour, religion or belief, nationality, ethnic or national origin, sex, marital status, sexual orientation, disability or age. All employment decisions will be made in a non-discriminatory manner in accordance with our obligations under the law and codes of practice. This includes human resources’ decisions relating to recruitment, terms and conditions of employment, transfers, promotions and access to learning and development.

  • USA EEO Statement
    • USA EEO STATEMENT

      It is the policy of The Northern Trust Company to afford equal opportunity in all phases of employment without regard to an individual's age, race, color, religion, creed, gender, national origin, citizenship status, marital status, pregnancy, sexual orientation, gender identity, gender expression, genetic tests and information, physical or mental disability, protected veteran status or any other legally protected status. EEO poster (U.S.)EEO is Law Poster Supplement