CAREERS

Client Service Rep, Wealth Management

📁
Client Services
📅
77673 Requisition #

Under direct supervision, the Wealth Management Client Service Representative is responsible for supporting relationship management teams through processing various administrative and operational activities related to client investment, banking and fiduciary and advisory products.

 

Primary activities may include establishing, maintaining and closing client accounts, addressing client inquiries, executing money movements, preparing and producing client materials and reports, as well as ensuring accurate and complete account and client records.

 

Of critical importance is the Client Service Representative’s adherence to the required banking, investment and trust guidelines and procedures involved with requested activities. Position may be entry level with opportunity to develop professionally.

 

The Client Service Rep - Wealth Management:

1. Executes client account servicing activities as requested by partners within appropriate time frames, including but not limited to the processing of wires and fund transfers, bill payment, cash movement, gift processing, updating client databases, preparing required documentation, opening and closing accounts, meeting preparation, maintenance of accurate and complete account records, imaging of documents, and researching of client issues.

 

2. Develops a strong understanding of required steps involved with each request, communicating with relationship management and operations teams as appropriate to obtain necessary information to properly execute the requested activity.

 

3. Addresses the requirements of each activity in a timely fashion and in strict adherence with Northern Trust and Wealth Management Risk Management and Compliance guidelines and procedures, promptly escalating any issues and/or concerns to management.

 

4. Reviews and maintains client records and information on all applicable client servicing systems, ensuring appropriate and required documentation is collected and imaged.

 

5. Develops a strong knowledge of the various business applications critical to client and account servicing, including on-line tools.

 

6. Where appropriate, strives to identify service efficiency and delivery enhancements, as well as process improvements

 

7. Keeps abreast of new or existing Northern Trust and Wealth Management products, services and compliance requirements.

 


Qualifications

  • 2-3 years’ experience in financial and/or client servicing experience preferred.

  • Knowledge of investment, banking and/or personal trust and advisory operations, products and services usually acquired through related work experience is preferred in order to assist relationship management teams in processing clients’ servicing needs.

  • Strong analytical, problem solving, and organizational skills are required to identify, research and/or resolve requests, as well as to manage conflicting priorities and workflow.

  • Ability to thrive in a fast paced, deadline driven environment

  • A detail oriented self-starter that can communicate and build relationships with internal partners in multiple departments


 

Northern Trust provides innovative financial services and guidance to corporations, institutions and affluent families and individuals globally. With 130 years of financial experience, our 18,800 partners serve the world’s most sophisticated clients using leading technology and exceptional service.

As a Northern Trust partner, you will be part of a collaborative work culture that provides growth and opportunity along with financial strength and stability.  Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to investing in and actively working to strengthen the communities we serve.  

 We recognize the value of a diverse workforce and embrace inclusion and diversity of culture, thought, and experience.

We’d love to learn more about how your interests and experience could be a fit with one of the world’s most admired and ethical companies.  

  • “Ranked #1, America’s Best Employers for Diversity” (Forbes Magazine, 2018)

  • “A World's Most Ethical Company” (Ethisphere Institute, 2017 – 4th Consecutive Year)

  • “World’s Most Admired Companies” (Fortune Magazine, 2018 – 12th Consecutive Year)

 


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Reasonable Accommodation
Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please email our HR Service Center or call 1-800-807-0302 (North America), +630-276-5353 (Asia Pacific), +44(0)207 982 4357 (Europe, Middle East and Africa) and let us know the nature of your request and your contact information.

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    • APAC EEO STATEMENT

      It is the policy and practice of Northern Trust to provide equal employment opportunities to all employees and applicants. Northern Trust does not discriminate on the basis of race, colour, religion or belief, nationality, ethnic or national origin, sex, marital status, sexual orientation, disability or age. All employment decisions will be made in a non-discriminatory manner in accordance with our obligations under the law and codes of practice. This includes human resources’ decisions relating to recruitment, terms and conditions of employment, transfers, promotions and access to learning and development.

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