Settings

CAREERS

Client Service Manager, Asset Management

📁
Client Services
📅
71900 Requisition #
Apply for Job
Share this Job
Sign Up for Job Alerts
The key responsibilities of the role include managing a client services unit or function within Asset Management. This individual will be accountable for attracting and retaining investment talent, mentoring, and the performance management process. Participates in developing the strategic plan and manages the unit's expenses. Services Asset Management clients and prospects by responding to inquiries regarding products and services, implements and supports the client servicing plan. Develops plans to promote new or existing products and services. Collaborates with other business units to service our mutual clients. 

Duties: 
  • Manages associate group within Asset Management. Conducts the performance management process, identifies training and development needs, and establishes performance standards. 
  • Determines staffing needs, making hiring and firing decisions, handles salary administration, and ensures resources are available to accomplish priorities. 
  • Participates in developing the business unit strategic plan, and sets goals and priorities based on the direction set for the unit. Follows through to ensure objectives are met.  
  • Coordinates unit(s) budget and manages the expenses for the unit.  
  • Develops and maintains key performance indicators for the business 
  • Provides leadership and guidance to staff, fostering an environment which encourages employee participation, teamwork, communication, and growth in investment acumen. 
  • Oversees daily operations of client servicing and acts as the technical expert for determining the products and services to meet client needs. 
  • Ensures consistency in process across the various Outsourced Chief Investment Officer practices. 
  • Researches and analyzes complex client inquiries. Handles at-risk client situations offering support and resolution. 
  • Develops plans to assist marketing efforts to promote new or existing products and services. 
  • Ensures that staff is trained and updated on new or existing products and services. 
  • Operates independently; has in-depth knowledge of investments as well as business unit / function 
  • As subject area expert, provides comprehensive, in-depth consulting and leadership to team and partners at a high technical level 
  • Carries out projects and activities that are large in scope, cross-functional and technically difficult 
  • Oversees new client onboarding. 
  • Coordinates all Risk/Compliance, Audit and Regulatory exam requests as well as business continuity. 
  • Role is balanced between technical expertise in investments, high level operational execution and development, and execution of strategic direction of business function activities
The successful candidate will benefit from having: 
  • 10+ years of client servicing & management experience. 
  • Knowledge of Asset Management products and services, usually obtained through related work experience, is required in order to service clients. 
  • Leadership and organizational skills are required to determine the unit goals, resources needed, and to assess and develop the skills of the staff. 
  • CFA preferred
For more than a century, Northern Trust has worked hard building our legacy of outstanding service, expertise and integrity. From a Chicago-based bank founded in 1889, we now have more than 20 international locations and 18,100 employees globally. We serve the world’s most-sophisticated clients – from sovereign wealth funds and the wealthiest individuals and families, to the most-successful hedge funds and corporate brands.

We burnished our reputation as a global leader delivering innovative investment management, asset and fund administration, fiduciary and banking solutions enabled by sophisticated, leading technology. And through it all, we continually laid a solid, forward-looking foundation on which future generations can continue growing and achieving greater.

As of June 30, 2018, Northern Trust Corporation had:

$135 billion in banking assets
$8.1 trillion in assets under custody
$10.7 trillion in assets under custody/administration
$1.1 trillion in assets under management

Previous Job Searches

My Profile

Create and manage profiles for future opportunities.

Go to Profile

My Submissions

Track your opportunities.

My Submissions

Similar Listings

United States, Illinois, Chicago

📁 Client Services

Requisition #: 70158

United States, Illinois, Chicago

📁 Client Services

Requisition #: 73464

Reasonable Accommodation
Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please email our HR Service Center or call 1-800-807-0302 (North America), +630-276-5353 (Asia Pacific), +44(0)207 982 4357 (Europe, Middle East and Africa) and let us know the nature of your request and your contact information.

Equal Employment Opportunity Statements
  • APAC EEO Statement
    • APAC EEO STATEMENT

      It is the policy and practice of Northern Trust to provide equal employment opportunities to all employees and applicants. Northern Trust does not discriminate on the basis of race, colour, religion or belief, nationality, ethnic or national origin, sex, marital status, sexual orientation, disability or age. All employment decisions will be made in a non-discriminatory manner in accordance with our obligations under the law and codes of practice. This includes human resources’ decisions relating to recruitment, terms and conditions of employment, transfers, promotions and access to learning and development.

  • Canada EEO Statement
    • Canada EEO STATEMENT

      Northern Trust is an Equal Opportunity Employer. Hiring and other employment decisions at Northern Trust are made without regard to race, colour, religion, sex, ancestry, national origin, ethnic origin, age, disability, citizenship, veteran status, sexual orientation, record of offences, marital status, family status, or any other characteristic protected by federal, provincial, or local law, regulation, or ordinance.

  • EMEA EEO Statement
    • EMEA EEO STATEMENT

      It is the policy and practice of Northern Trust to provide equal employment opportunities to all employees and applicants. Northern Trust does not discriminate on the basis of race, colour, religion or belief, nationality, ethnic or national origin, sex, marital status, sexual orientation, disability or age. All employment decisions will be made in a non-discriminatory manner in accordance with our obligations under the law and codes of practice. This includes human resources’ decisions relating to recruitment, terms and conditions of employment, transfers, promotions and access to learning and development.

  • USA EEO Statement
    • USA EEO STATEMENT

      It is the policy of The Northern Trust Company to afford equal opportunity in all phases of employment without regard to an individual's age, race, color, religion, creed, gender, national origin, citizenship status, marital status, pregnancy, sexual orientation, gender identity, gender expression, genetic tests and information, physical or mental disability, protected veteran status or any other legally protected status. EEO poster (U.S.)EEO is Law Poster Supplement