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Relationship Manager – Limerick

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Client Services
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72231 Requisition #
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Founded in Chicago in 1889, Northern Trust is one of the world’s leading financial institutions. We specialise in providing asset servicing solutions and asset management to both institutional and personal clients. The delivery of products and services to this client base is supported through a network of offices around the globe.

 

Based in Dublin and Limerick, Northern Trust in Ireland administers one of the most varied ranges of products in the Irish Market and forms a vital part of Northern Trust’s global presence.

 

We believe our most valuable asset is our engaged, empowered & diverse workforce. As a global institution, Northern Trust is committed to building upon this diverse talent through encouraging innovative thinking and personal courage in an inclusive environment. Northern Trust’s commitment to diversity & inclusion is evident in our internal initiatives for which we have won several globally recognised awards.

 

This role will effectively manage multiple relationships with clients across a number of products including custody, fund accounting and transfer agency services. The successful candidate will be responsible for ensuring the smooth delivery of our services and development of client relationships and revenues.


Key Responsibilities

  • Developing an understanding of each client’s strategic goals and identifying ways in which Northern Trust can financially optimise both new and existing relationships.
  • Understand, own and drive each client’s commercial relationship with Northern Trust and engage with Executive level internal stakeholders
  • Driving initiatives for client driven product development requirements; working closely with the various product teams.
  • Maintain good level of understanding of market environment trends and impact to client and / or NT
  • Being directly responsible for client satisfaction levels at a strategic level and ensuring relevant key performance indicators are in place to support client goals.
  • Working in partnership with the Northern Trusts internal Client Services Delivery to ensure operational activity are in line with the client Service Level Agreements (SLA)
  • Monitoring performance against agreed service level agreements.
    Cross-selling of additional products and jurisdictions to existing clients.
  • Pricing new and additional business opportunities for existing clients.
  • Conducting fee and contract negotiations.
  • Identify, document and manage client related risk issues.
  • Adhering to internal risk management procedures
  • Actively participating and on occasions leading project’s covering client fund launches, mergers and closures.

 

Required Skills and Experience

  • A proven track record in the industry, with a preference for multiple years experience working in all aspects of the funds / securities business

  • Experience of and accountability for increasing revenue through effective client relationships.

  • Established commercial relationships with Executive level Client Stakeholders

  • Presented & participated in client pitches and review meetings

  • Developed client orientated solutions

  • Managed multiple internal & external stakeholders through client related projects

The Employee Experience - Life at Northern Trust
Joining us, you would benefit from a positive work culture, where we support our employees' efforts to balance work and home life, in part by offering access to a broad range of workplace support options including: flexible working; emergency family or child care support; professional mentoring; paid volunteering days etc.

 

Personal and professional growth – a world of opportunity
To support our Global business strategy, we have a number of Business Resource Councils committed to promoting diversity and inclusion and supporting employees in their personal and professional growth. We provide opportunities for networking, mentoring and personal and career development across demographic and geographic groups. In 2014, these groups were responsible for a broad range of personal and professional activities including, guest speaker thought leadership, elder care, nutrition for children, stress awareness day, language classes and religious and cultural celebrations to name a few.

 

Interested in giving back?
Volunteerism, philanthropy, sound business practices and ethics in addition to a conservation-minded approach to protecting the environment; all are integral to Northern Trust’s culture of caring and form the foundation of our corporate social responsibility (CSR). All employees are given 2 days paid leave to volunteer and support. Take a look our CSR report on our careers site to find out more.


About Northern Trust

 

For more than a century, Northern Trust has worked hard building our legacy of outstanding service, expertise and integrity. From a Chicago-based bank founded in 1889, we now have more than 20 international locations and 18,500 employees globally. We serve the world’s most-sophisticated clients – from sovereign wealth funds and the wealthiest individuals and families, to the most-successful hedge funds and corporate brands.

 

We burnished our reputation as a global leader delivering innovative investment management, asset and fund administration, fiduciary and banking solutions enabled by sophisticated, leading technology. And through it all, we continually laid a solid, forward-looking foundation on which future generations can continue growing and achieving greater.

 

Northern Trust proudly cultivates a diverse workforce, to serve our diverse client base. We strongly believe that diversity of experience contributes to a broader collective perspective that will consistently lead to a better company. We encourage applications from the best regardless of ethnicity, gender, gender identity, age, nationality, disability, sexual orientation, education, socio-economic background, parental and caring status, or religion.

 

As of September 30, 2018, Northern Trust Corporation had:

  • $10.8 trillion in assets under custody/administration
  • $8.2 trillion in assets under custody
  • $1.2 trillion in assets under management
  • $132 billion in banking assets


 

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Reasonable Accommodation
Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please email our HR Service Center or call 1-800-807-0302 (North America), +630-276-5353 (Asia Pacific), +44(0)207 982 4357 (Europe, Middle East and Africa) and let us know the nature of your request and your contact information.

Equal Employment Opportunity Statements
  • APAC EEO Statement
    • APAC EEO STATEMENT

      It is the policy and practice of Northern Trust to provide equal employment opportunities to all employees and applicants. Northern Trust does not discriminate on the basis of race, colour, religion or belief, nationality, ethnic or national origin, sex, marital status, sexual orientation, disability or age. All employment decisions will be made in a non-discriminatory manner in accordance with our obligations under the law and codes of practice. This includes human resources’ decisions relating to recruitment, terms and conditions of employment, transfers, promotions and access to learning and development.

  • Canada EEO Statement
    • Canada EEO STATEMENT

      Northern Trust is an Equal Opportunity Employer. Hiring and other employment decisions at Northern Trust are made without regard to race, colour, religion, sex, ancestry, national origin, ethnic origin, age, disability, citizenship, veteran status, sexual orientation, record of offences, marital status, family status, or any other characteristic protected by federal, provincial, or local law, regulation, or ordinance.

  • EMEA EEO Statement
    • EMEA EEO STATEMENT

      It is the policy and practice of Northern Trust to provide equal employment opportunities to all employees and applicants. Northern Trust does not discriminate on the basis of race, colour, religion or belief, nationality, ethnic or national origin, sex, marital status, sexual orientation, disability or age. All employment decisions will be made in a non-discriminatory manner in accordance with our obligations under the law and codes of practice. This includes human resources’ decisions relating to recruitment, terms and conditions of employment, transfers, promotions and access to learning and development.

  • USA EEO Statement
    • USA EEO STATEMENT

      It is the policy of The Northern Trust Company to afford equal opportunity in all phases of employment without regard to an individual's age, race, color, religion, creed, gender, national origin, citizenship status, marital status, pregnancy, sexual orientation, gender identity, gender expression, genetic tests and information, physical or mental disability, protected veteran status or any other legally protected status. EEO poster (U.S.)EEO is Law Poster Supplement