CAREERS

Client Service Consultant

📁
Client Services
📅
76975 Requisition #
About the Role:

This role will effectively manage multiple relationships with clients across a number of products including custody, fund accounting and transfer agency services. The successful candidate will be responsible for ensuring the smooth delivery of our services and development of client relationships and revenues. 

Key Responsibilities:

Developing an understanding of each client’s strategic goals and identifying ways in which Northern Trust can financially optimise both new and existing relationships.
Driving initiatives for client driven product development requirements; working closely with the various product teams.
Being directly responsible for client satisfaction levels at a strategic level and ensuring relevant key performance indicators are in place to support client goals.
Working in partnership with the Northern Trusts internal Client Services Delivery to ensure operational activity are in line with the client Service Level Agreements (SLA)
Monitoring performance against agreed service level agreements.
Cross-selling of additional products and jurisdictions to existing clients.
Pricing new and additional business opportunities for existing clients.
Conducting fee and contract negotiations.
Identify, document and manage client related risk issues.
Adhering to internal risk management procedures
Actively participating and on occasions leading project’s covering client fund launches, mergers and closures.

Required Skills and Experience:

A proven track record in the industry, with several years’ experience working in all aspects of the funds / securities business
Experience of and accountability for increasing revenue through effective client relationships.
Established commercial relationships with Executive level Client Stakeholders
Presented & participated in client pitches and review meetings
Developed client orientated solutions
Managed multiple internal & external stakeholders through client related projects

About Northern Trust:

Northern Trust provides innovative financial services and guidance to corporations, institutions and affluent families and individuals globally. With 130 years of financial experience and nearly 20,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service. 

Working with Us:

As a Northern Trust partner, you will be part of a flexible and collaborative work culture, which has a strong history of financial strength and stability. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company that is committed to strengthening the communities we serve!     
           
We recognize the value of inclusion and diversity in culture, in thought, and in experience, which is why Forbes ranked us the top employer for Diversity in 2018. 

We’d love to learn more about how your interests and experience could be a fit with one of the world’s most admired and ethical companies. Build your career with us and apply today.


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Reasonable Accommodation
Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please email our HR Service Center or call 1-800-807-0302 (North America), +630-276-5353 (Asia Pacific), +44(0)207 982 4357 (Europe, Middle East and Africa) and let us know the nature of your request and your contact information.

Equal Employment Opportunity Statements
  • APAC EEO Statement
    • APAC EEO STATEMENT

      It is the policy and practice of Northern Trust to provide equal employment opportunities to all employees and applicants. Northern Trust does not discriminate on the basis of race, colour, religion or belief, nationality, ethnic or national origin, sex, marital status, sexual orientation, disability or age. All employment decisions will be made in a non-discriminatory manner in accordance with our obligations under the law and codes of practice. This includes human resources’ decisions relating to recruitment, terms and conditions of employment, transfers, promotions and access to learning and development.

  • Canada EEO Statement
    • Canada EEO STATEMENT

      Northern Trust is an Equal Opportunity Employer. Hiring and other employment decisions at Northern Trust are made without regard to race, colour, religion, sex, ancestry, national origin, ethnic origin, age, disability, citizenship, veteran status, sexual orientation, record of offences, marital status, family status, or any other characteristic protected by federal, provincial, or local law, regulation, or ordinance.

  • EMEA EEO Statement
    • EMEA EEO STATEMENT

      It is the policy and practice of Northern Trust to provide equal employment opportunities to all employees and applicants. Northern Trust does not discriminate on the basis of race, colour, religion or belief, nationality, ethnic or national origin, sex, marital status, sexual orientation, disability or age. All employment decisions will be made in a non-discriminatory manner in accordance with our obligations under the law and codes of practice. This includes human resources’ decisions relating to recruitment, terms and conditions of employment, transfers, promotions and access to learning and development.

  • USA EEO Statement
    • USA EEO STATEMENT

      It is the policy of The Northern Trust Company to afford equal opportunity in all phases of employment without regard to an individual's age, race, color, religion, creed, gender, national origin, citizenship status, marital status, pregnancy, sexual orientation, gender identity, gender expression, genetic tests and information, physical or mental disability, protected veteran status or any other legally protected status. EEO poster (U.S.)EEO is Law Poster Supplement