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Account Manager – Commercial Banking

📁
Personal Banking/Private Bankg
📅
74427 Requisition #
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For more than a century, Northern Trust has worked hard building our legacy of outstanding service, expertise and integrity. From a Chicago-based bank founded in 1889, we now have more than 20 international locations and 18,500 employees globally. We serve the world’s most-sophisticated clients – from sovereign wealth funds and the wealthiest individuals and families, to the most-successful hedge funds and corporate brands.

We burnished our reputation as a global leader delivering innovative investment management, asset and fund administration, fiduciary and banking solutions enabled by sophisticated, leading technology. And through it all, we continually laid a solid, forward-looking foundation on which future generations can continue growing and achieving greater.


As of December 31, 2018, Northern Trust Corporation had:

$10.1 trillion in assets under custody/administration
$7.6 trillion in assets under custody
$1.1 trillion in assets under management
$132 billion in banking assets 

Job Description

Responsible for coordinating the account administration for commercial banking clients.  Maintains the account including recordkeeping, responds to Relationship Manager and client inquiries, produces reports, and oversees transaction processing.  

Major Duties
Coordinates the account administration for commercial banking clients. 
Receives service requests from clients and partners; executes daily client activity, oversees transaction processing, handles inquiry resolution, obtains appropriate documentation, and ensures systems information is up-to-date. 
Oversees development of appropriate action plans for client activities and ensures execution and follow-up. 
Coordinates with servicing team on execution of client activity, communicating with client and Relationship Managers as appropriate. 
Ensures accurate set up of fees and balances. 
Documents services provided, specialized  procedures, and ongoing written communications  with client and Relationship Manager as appropriate in managing daily activity. 
Develops clear understanding of clients' need  behind service requests and communicates to service partners.  Obtains appropriate information from partners and client to facilitate service changes or transactions. 
Identifies service efficiency enhancements, process improvements, and service delivery using creative and proactive measures. 
Monitors Banking operations and accounting activities to ensure that all necessary reports, documents, tickets, etc. are processed to facilitate client services. 
Communicates with client and Relationship Managers regularly to inform them of account set-up or status, document requests, or other information. 
Researches client records, contracts, agreements, etc. to respond to inquiries and ensure appropriate set up.  Informs client and Relationship Managers of steps taken to resolve problems.
Manage and generate reports for short margin and sensitive client reports.  
Manage and generate reports for client collateral position where Northern is collateral agent.  
Monitor, manage, store and generate reports for periodic and legal documentation deficiencies.  Obtain documentation from Relationship Managers, deal sites and other websites where information is stored.  Work with the Loan Documentation Unit to update tracking system.

Knowledge/Skills
Knowledge of banking operations and accounting systems usually acquired through related experience is needed to administer commercial banking accounts.  
General business knowledge, including knowledge of accounting usually acquired through coursework, is required to oversee client transactions.  
Analytical, problem solving, attention to detail and organizational skills required to identify and resolve account issues.


Experience Required
3-5 years experience in financial servicing/accounting fields, with client servicing background.

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Reasonable Accommodation
Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please email our HR Service Center or call 1-800-807-0302 (North America), +630-276-5353 (Asia Pacific), +44(0)207 982 4357 (Europe, Middle East and Africa) and let us know the nature of your request and your contact information.

Equal Employment Opportunity Statements
  • APAC EEO Statement
    • APAC EEO STATEMENT

      It is the policy and practice of Northern Trust to provide equal employment opportunities to all employees and applicants. Northern Trust does not discriminate on the basis of race, colour, religion or belief, nationality, ethnic or national origin, sex, marital status, sexual orientation, disability or age. All employment decisions will be made in a non-discriminatory manner in accordance with our obligations under the law and codes of practice. This includes human resources’ decisions relating to recruitment, terms and conditions of employment, transfers, promotions and access to learning and development.

  • Canada EEO Statement
    • Canada EEO STATEMENT

      Northern Trust is an Equal Opportunity Employer. Hiring and other employment decisions at Northern Trust are made without regard to race, colour, religion, sex, ancestry, national origin, ethnic origin, age, disability, citizenship, veteran status, sexual orientation, record of offences, marital status, family status, or any other characteristic protected by federal, provincial, or local law, regulation, or ordinance.

  • EMEA EEO Statement
    • EMEA EEO STATEMENT

      It is the policy and practice of Northern Trust to provide equal employment opportunities to all employees and applicants. Northern Trust does not discriminate on the basis of race, colour, religion or belief, nationality, ethnic or national origin, sex, marital status, sexual orientation, disability or age. All employment decisions will be made in a non-discriminatory manner in accordance with our obligations under the law and codes of practice. This includes human resources’ decisions relating to recruitment, terms and conditions of employment, transfers, promotions and access to learning and development.

  • USA EEO Statement
    • USA EEO STATEMENT

      It is the policy of The Northern Trust Company to afford equal opportunity in all phases of employment without regard to an individual's age, race, color, religion, creed, gender, national origin, citizenship status, marital status, pregnancy, sexual orientation, gender identity, gender expression, genetic tests and information, physical or mental disability, protected veteran status or any other legally protected status. EEO poster (U.S.)EEO is Law Poster Supplement